Lead the daily operations of a Veteran and Family Wellbeing Centre and help deliver connected, high-quality support to veterans and their families
09th October, ****
About the role:
As the
Veteran and Family Wellbeing Centre Manager
, you'll lead the Centre's daily operations and ensure veterans, their families and the wider Defence community receive coordinated, high-quality support.
Reporting to the Head of VFWC Operations, you'll lead the local team and work closely with internal teams, service providers and community partners.
What you'll do:
Lead and develop the Centre team
Oversee daily operations, facilities and service delivery
Coordinate client enquiries, support requests and referrals
Connect clients with wellbeing, employment, accommodation and advocacy services
Build strong relationships with ex-service organisations, government agencies and community partners
Drive continuous improvement and client-centred practices
Manage operational risks, compliance and reporting requirements
About you:
You're an experienced, approachable leader who can balance operational priorities with empathy and care.
You build trusted relationships,



communicate confidently and create a positive environment where your team can deliver meaningful outcomes.
Skills and experience:
Five or more years' experience leading teams and managing service delivery
Strong stakeholder engagement and relationship management skills
Experience managing competing priorities in a complex environment
Demonstrated operational, project and problem-solving capability
Strong written, verbal and reporting skills
Experience in community services, customer-focused support or centre management is highly regarded
Current open Australian driver licence
Blue Card, or the ability to obtain one
An understanding of the Defence and veteran community is desirable
Why work for RSL QLD:
Join a supportive, purpose-driven organisation making a genuine difference in the lives of veterans and their families.
You'll also enjoy:
Salary packaging of up to $15,900 per year
Professional development and study support
Three additional days of gifted Christmas leave
Employee discounts through our Perks Hub
An inclusive environment where all voices are valued
#J-*****-Ljbffr

📌 Vfwc Manager (Maroochydore) (Queensland)
🏢 Rsl Queensland
📍 Queensland