Job Description
CMBM (Clean, Maintain, Build, Manage) is a well-established Queensland owned and operated
Facility Services and Cleaning business
, enjoying continued growth throughout the State.
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About the role:
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We are looking for a conscientious, performance-driven
Client Services Manager
to oversee Cleaning operations at key client sites in
Western Brisbane area.
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The role reports to the Operations Manager and drawing on previous successful experience in managing / supervising (preferably gained in the cleaning / facilities sector). The successful applicant will ensure the delivery of high-quality cleaning services to clients, in accordance with agreed scopes of works and will ensure that services delivered consistently meet or exceed client's expectations.
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Key responsibilities include:
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Quickly establish personal & professional credibility with client representatives, contractors and front line employed staff.
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Deliver first rate customer service and ensure client satisfaction.
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Establish productive working relationships with all stakeholders.
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Undertake regular and frequent quality inspections and client liaison at client's sites (company branded vehicle provided).
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There will be some stock control and ordering (including cleaning products, equipment, and chemicals) and regular use of a range of administrative and business management software / systems.
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The successful applicant will be able to demonstrate:
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Be able to quickly establish rapport and build productive working relationships including supervising employed front line staff.
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Possess highly effective interpersonal, communication, influencing and personal presentation skills.
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Be competent at identifying issues, analysing and resolving problems.
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Have a natural flair for organising and prioritising and 'getting the job done'.
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Be competent using IT systems and new technology e.g. Laptop, Ipad, Iphone, etc.
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Demonstrate commitment to diversity, safety, continuous improvement and personal development.
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Possession of a blue card or able to obtain one.
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Why work with us?
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CMBM prides itself on:
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Offering competitive remuneration package
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Supporting the continuous learning and professional development of our employees, in turn promoting career progression through the company
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We celebrate the success of our employees through formal and informal rewards and recognition
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We have a strong organizational culture which celebrates diversity and encourages passion, innovation, collaboration, accountability, and empowerment.
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What's in it for you?
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Company mobile phone, laptop and vehicle
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Flexible start times
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Motivated and supportive team
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Great work life balance
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Calendar of cultural events, monthly BBQs, birthday celebrations
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Previous success in a similar role in a fast paced, complex environment will have prepared you to operate with significant autonomy and hit the ground running. The successful applicant must have a current QLD driver's license to drive company branded vehicle and hold or be eligible to obtain a WWC Blue Card. A satisfactory recent Police Criminal History Check will be necessary.
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How to apply:
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If you meet the requirements and are excited about the opportunity to join our team, please submit your resume and a cover letter detailing your relevant experience through Seek.
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CMBM Facility Services is an equal chance employer. We encourage applications from candidates of all backgrounds and experiences. Immediate start available.

📌 Client Services Manager (Brisbane)
🏢 CMBM FACILITY SERVICES
📍 Brisbane