Job Description
Step into a key leadership position as Duty Manager, where you'll ensure every guest has an extraordinary experience. This role is more than just a job—it's a unique opportunity to grow your hospitality career in a supportive, community-driven setting at Criterion Hotel.
What You'll Do: n
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Lead with Impact:
Oversee daily operations across our vibrant bar, bustling restaurant, and welcoming accommodation, ensuring every detail is perfect.
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Inspire Your Team:
Motivate, mentor, and develop our passionate staff, fostering a culture of excellence and continuous improvement.
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Elevate Guest Experiences:
Be the go-to person for our guests, handling inquiries, resolving issues, and making sure every visit is memorable.
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Drive Success:
Manage staffing, scheduling, and inventory, while keeping an eye on budgets and ensuring we're always operating efficiently
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Champion Safety and Compliance:
Ensure we meet all health, safety, and licensing regulations, keeping our team and guests safe.
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Why You'll Love Working with Us: n
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Growth Opportunities:
We believe in investing in our people. You'll have access to ongoing training and development programs designed to help you grow into a top hospitality leader.
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Close-Knit Culture:
At Criterion Hotel, we work hard, support one another, and take pride in our unique community.
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Heritage Location:
Enjoy the perks of living and working in Rockhampton.
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Recognition and Rewards:
We celebrate our team's achievements with regular recognition, incentives, and opportunities for advancement.
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Mandatory Qualifications: n
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RMLV (Responsible Management of Licensed Venues):
Required to ensure compliance with licensing regulations.
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Approved Manager's License:
Necessary for managing licensed areas and ensuring legal operation.
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RSA (Responsible Service of Alcohol):
Essential for serving alcohol responsibly and adhering to legal requirements.
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RSG (Responsible Service of Gambling):
Required to oversee gambling activities in a responsible manner.
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CLO (Customer Liaison Officer) Certification:
Important for handling customer inquiries and complaints effectively, especially in a licensed venue.
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Note:
If you do not currently hold all of the mandatory qualifications, you will be required to obtain them before commencing.
What We're Looking For: n
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A proven leader with experience in hospitality management.
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Someone with a positive attitude who thrives in a close-knit, fast-paced environment
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A team player who is passionate about delivering exceptional guest service.
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Strong communication skills and the ability to solve problems on the go.
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Flexibility to work evenings, weekends, and public holidays.
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Knowledge of hospitality regulations and financial management.
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#J-*****-Ljbffr

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