About the Role
Gaming Manager | Balaclava Hotel
Are you an experienced gaming leader with a passion for high-touch player service and room atmosphere?
The
Balaclava Hotel
is looking for a dedicated
Gaming Manager
to take ownership of our busy gaming room, direct host operations, and drive room standards across our flagship Cairns room.
In this role, you will be the driving force on the floor, combining genuine guest hosting with sharp technical operations, compliance management, and staff leadership.
Working closely with the Venue Manager, you'll focus on maintaining a premium room environment, building long-term player loyalty, and delivering outstanding gaming trade results.
A day in the life of a Gaming Manager:
Know the regulars by name and make them feel right at home
Work closely with the Publican to keep the room running smoothly, safely, and within all the rules
Share your gaming know-how and help your team be the best in the biz
Bring the good vibes, excellent service, and friendly smiles every shift
Inherent requirements
This is a hands-on role that involves manual handling and lifting as part of regular duties (e.g. moving stock, kegs, and deliveries).
Applicants must have the ability to perform physical tasks safely and efficiently.
About you
You've been in the gaming room world for a while, as an attendant, supervisor, or manager




You've learned from great managers and are ready to step up
You've got the confidence, pride, and people skills to be the face of the gaming room
You understand compliance and safe gaming inside out
You've got a current
RSA and RSG/RCG
as per state requirements
If you're all about great service, happy players, and running a top-notch gaming room – we'd love to chat.
The benefits are good too!
Grow your career within ALH Hotels and the wider Endeavour Group network.
An exclusive discount card for ALH Hotels, BWS, Dan Murphy's and other Endeavour Group brands.
Through our partnership with Woolworths, you'll also enjoy discounts at Woolies supermarkets and BIG W.
Endeavour Wellbeing Support; our EAP service offers critical incident support, career, conflict, nutrition and lifestyle, money, family, legal and employee assistance.
In line with our ongoing commitment to responsibility, candidates will be required to complete Employee Due Diligence checks which may include a National Police Check as part of the recruitment process.
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Our Talent Team and Hiring Leaders kindly request no unsolicited resumes or approaches from Recruitment Agencies.
Endeavour Group is not responsible for any fees related to unsolicited resumes.
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📌 Gaming Manager - Balaclava Hotel (Queensland)
🏢 Endeavour Group
📍 Queensland