Job Description
4-Month Casual Contract | Approximately 3 Days Per Week
Bangalow, NSW | $40 per hour + casual loading
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Our mission is simple.
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As a jobs-focused social enterprise, it's our goal to create jobs and employment pathways that give people a sense of belonging, purpose and professional growth.
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To do this, we've built a large-scale commercial laundry servicing healthcare, aged care, hospitality and accommodation customers across the Northern Rivers on Bundjalung Country.
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We're seeking an experienced and highly organised
Customer Program Coordinator
to support a focused customer and business improvement project over the next four months.
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This is a short-term chance for someone who enjoys working with customers, is confident using Excel and data, and can quickly step into a hands-on role and make an impact.
What will you do and what top strengths will you get to use? n
Working closely with our Operations and Leadership teams, you'll help coordinate a customer program rollout across our customer base.
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The role combines customer communication, data analysis and project coordination. You'll use your judgement, organisation and relationship skills to keep activities moving, maintain accurate records and support customers through change.
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Your responsibilities will include:
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Communicating with customers via phone and email
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Analysing customer ordering and usage data using Excel
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Maintaining customer records, action logs and program trackers
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Coordinating customer follow-up activities
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Working with internal teams to resolve customer queries
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Preparing progress updates and reporting
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About you n
This role would suit someone with experience in customer service, operations, administration, account coordination, business support or a similar customer-facing environment.
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You will bring:
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Strong communication and relationship-building skills
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Good Microsoft Excel skills and confidence working with data
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Excellent organisation and attention to detail
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The ability to manage competing priorities independently
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A practical, solutions-focused approach
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Confidence working with customers and stakeholders
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Experience in hospitality, healthcare, aged care, accommodation, logistics or another service-based industry would be highly regarded.
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This is not an entry-level role. We're looking for someone who can bring existing customer, administration and analytical skills to a defined short-term project and contribute from day one.
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With diversity comes great success. We encourage and celebrate applications from Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse backgrounds, the LGBTQIA+ community, people living with disability, women, and people re-entering the workforce.
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At Beacon Laundry, safety comes first.
As part of our commitment to a safe and supportive workplace, the successful applicant will need to complete a
Fit to Work assessment
prior to commencing employment.
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For more information, visit
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