Job Description
23d ago , from IDP International Education Specialists
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Ensure all customers receive an outstanding experience at every point of their journey before, during and after the test – in person.
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Build and maintain a positive working relationship with internal and external stakeholders
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Provide advice relating to official IELTS preparation tools and IDP services
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Support clients with a diverse range of backgrounds and abilities
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Contribute to a supportive, innovative and customer-focused team culture
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Operations Management n
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Management of test day activities including customer registration and supervision of the test
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Preparation of test day documents
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Updating digital databases and records
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Oversee and update the schedule of Speaking tests
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Ensuring the proper management of secure and confidential materials
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Problem-solving and troubleshooting technical systems including hardware and software platforms
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Contribute to a culture of continuous improvement and best practice
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Quality and Compliance n
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Ensure all pre-test, test day and post-test activities meet IELTS standards
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Ensuring all data is entered, stored, updated and accessed whilst maintaining security and confidentiality
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Responding to any incidents or potential security risks
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Completion of required training policy acknowledgments
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Carry out work in a professional manner in accordance with organisational values
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Contribute to a culture of quality, integrity and excellence
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