Job Description
Job title: Technical Support / Customer Service Job Summary: n
We are seeking a dedicated and customer-oriented individual to join our team as a Technical Support / Customer Service. The primary responsibility of this role is to provide excellent service and support to customers, ensuring their needs are met in a timely and efficient manner.
Skills: n
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- Excellent communication skills, both verbal and written
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- Strong problem-solving abilities
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- Ability to work well under pressure in a fast-paced workplace
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- Knowledge of customer service principles and practices
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Responsibilities: n
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- Answering incoming calls and responding to customer inquiries in a professional manner
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- Providing information about products or services offered by the company
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- Resolving customer complaints or issues effectively and efficiently
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- Processing orders, returns, and exchanges accurately
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- Maintaining accurate records of interactions with customers
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Qualifications: n
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- High school diploma or equivalent required
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- 1+ years of experience in a customer service role preferred
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- Proficiency in Microsoft Office applications
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- Ability to work flexible hours, including weekends if necessary
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📌 Technical Support / Customer Service (Melbourne)
🏢 Important Group
📍 Melbourne