Job Description
n Employment TypePermanentn
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Closing Date15 Oct *******:59pmn
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Job TitleMobile Technical Support Specialistn
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Job Summary
Job Descriptionn
Join our supportive Technical Support team, and help customers get the most from their mobile and unified communications (UC) services.
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You'll be supported to build your technical knowledge while resolving enquiries, coordinating requests and delivering a helpful, reliable customer experience.
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This is a great opportunity to grow your career in customer service and technology.
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You don't need to know everything from day one—we value curiosity, clear communication and a willingness to learn.
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PLEASE NOTE : This role is for a fixed term of 12 months.
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What you'll do
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Respond to customer enquiries about mobile and Unified Communications products by phone, email and approved digital channels.
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Record and manage enquiries, incidents and requests in the service management system.
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Use work instructions to identify issues,



provide first-level support and escalate when needed.
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Keep customers informed with transparent, accurate and timely updates.
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Maintain device, SIM and service records
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What you'll bring
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This role requires Baseline Security Clearance; NV1 clearance is preferred.
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We're looking for someone who:
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Has customer service experience supporting mobile phones, or from an IT service desk, contact centre, or a retail or a customer-focused setting.
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Communicates clearly and enjoys helping people solve problems.
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Is organised, dependable and comfortable learning new systems and processes.
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Works well with others and takes ownership of tasks through to resolution.
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Holds a Baseline security clearance. An NV1 security clearance is preferred.
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And helpful, but not essential
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An ICT qualification or certification.
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ITIL certification or a basic understanding of ITIL.
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📌 Mobile Technical Support Specialist (Canberra)
🏢 Telstra
📍 Canberra