Job Description
GemLife is one of Australia's fastest-growing developers of luxury over-50s residential resorts. We pride ourselves on exceptional quality, innovative design, and creating vibrant communities our homeowners love.
n
We are seeking a proactive and customer-focused Client Relationship Specialist to join our GemHub Information Centre in Helensvale.
n
This is a fantastic opportunity for someone who enjoys building relationships, delivering exceptional customer service, and helping prospective homeowners take the next step in their GemLife journey.
n
The Role
n
As the first point of contact for prospective homeowners, you will play an important role in creating a positive experience from initial enquiry through to resort visit bookings and ongoing follow-up.
n
Your daily responsibilities will include:
n
n
Responding to inbound enquiries via phone, email, and live chat
n
Providing information about GemLife resorts, homes, and lifestyle offerings
n
Building relationships with prospective homeowners and maintaining regular contact
n
Booking appointments and coordinating resort tours
n
Following up enquiries and assisting customers throughout their decision-making process
n
Managing and maintaining accurate customer records within the CRM system
n
Resolving enquiries in a professional and timely manner
n
Working closely with internal teams to ensure a seamless customer experience
n
n
About You
n
You will thrive in this role if you are:
n
n
An excellent communicator with a friendly and professional approach
n
Comfortable speaking with people from all walks of life and building genuine relationships
n




Highly organised with strong attention to detail
n
Customer-focused and committed to delivering exceptional service
n
Proactive, reliable, and able to work independently
n
Confident managing multiple priorities in a fast-paced environment
n
Experienced in customer service, client relations, sales support, or a similar role
n
Familiar with CRM systems, with Salesforce experience highly regarded
n
A team player who enjoys working collaboratively to achieve outcomes
n
n
Why Join GemLife?
n
n
Be part of a supportive, friendly, and fast-growing team
n
Work from our modern Helensvale office
n
Play a key role in helping customers through an key life decision
n
Competitive salary package based on your skills and experience
n
Supportive and engaging team culture
n
Opportunities for career progression and professional development
n
Working at a certified Great Place to Work
n
n
About GemLife
n
At GemLife, we're more than just a company. We're a community. Our award-winning resorts across Queensland, New South Wales, and Victoria are redefining over-50s living through quality homes, exceptional facilities, and a lifestyle our homeowners are proud to call their own.
n
If you're passionate about customer service and enjoy building meaningful relationships, we'd love to hear from you.
n
In your application, please include both a resume and a cover letter outlining your suitability for the role and salary expectations.
n
Applications are accepted only from Australian Citizens, Residents, or candidates with full Australian work rights. Sponsorship is unavailable.

📌 Client Relationship Specialist (Gold Coast)
🏢 GemLife Administration Pty
📍 Gold Coast