Job Description
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Rate:
$700 – $800 / day + Super
(Negotiable based on experience)
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Location:
Preston, North Melbourne
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Work Type:
Initial 3–6 Month Contract (Potential Permanent Opportunity)
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Onsite Expectation:
4–5 Days Onsite Per Week
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Rate:
$700 – $800 / day + Super
(Negotiable based on experience)
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About the Opportunity n
We are seeking an experienced
Manager – Service Desk & Field Service
to step into a crucial leadership position. Based at our Preston facilities, this initial 3 to 6-month contract offers an immediate start, full operational integration, and the opportunity to lead an established IT support function.
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For the right candidate who seamlessly fits the team culture and drives operational excellence,
there is a solid pathway to a permanent offer
(subject to internal business approvals).
What You'll Be Doing n
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Leading and overseeing day-to-day operations across both Service Desk and Field Service support teams.
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Driving SLA compliance, incident management, escalation handling, and high-quality customer service standards.
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Managing onsite field service logistics,



hardware deployment workflows, and resource allocation.
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Bringing immediate stability, team leadership, and operational clarity during a team transition.
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Collaborating directly with internal stakeholders and vendor partners onsite to maintain seamless IT service delivery.
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What We're Looking For n
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Proven IT Leadership:
Demonstrated experience managing combined IT Service Desk and Field Service / Desktop Support teams.
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Onsite Engagement:
Ability to work 4–5 days per week on-site in Preston, fostering a cohesive, hands-on team environment.
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ITIL & Operational Mastery:
Strong background in incident/problem management, SLA reporting, and process improvement.
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Immediate Availability:
Ready to step in at short notice and take ownership from day one.
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Redwolf + Rosch invite and encourage applications from all backgrounds of gender, disability, culture, and race. If you require reasonable adjustments to the recruitment process, please reach out to your Redwolf + Rosch consultant.
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📌 Service Desk Manager (Melbourne)
🏢 Redwolf + Rosch
📍 Melbourne