Location, Contract, Pay
Location | HQ Burwood East (hybrid)
Full Time | Fixed Term (ends *********)
PTA 6 | $138,320 pa plus 12% superannuation
CFA is an emergency service that places the community at the centre of everything we do.
We work to protect lives and property across Victoria, every hour of the day.
Our organisation is made up of employees working alongside more than 51,000 volunteers.
We value the different skills, experience and viewpoints that people bring, because they strengthen how we operate and support the services Victorians rely on.
We aim to be a workplace where people feel supported to do meaningful work, develop professionally and contribute to outcomes that matter to the people and places we serve.
To learn more about who we are and the work we do, visit our About Us page.
About the Role
This is an excellent prospect to work alongside CFA's senior leaders, supporting the priorities of the Chief Officer and working closely with the Assistant Chief Fire Officer (Staff Officer) and the Assistant Chief Fire Officer (Secondments) on strategic workforce planning, leadership development, and initiatives for senior operational leaders.
Working in a complex and high-profile environment, you will provide policy support and governance oversight on a range of workforce, operational and organisational matters.
You will lead research and analysis, prepare high-quality reports, briefings and formal documentation, provide secretariat support to senior forums and coordinate workforce planning activities.
As a trusted advisor,



you will manage sensitive and confidential matters requiring sound judgement, professionalism and discretion.
You will work closely with the Chief Officer, Deputy Chief Officers and key stakeholders to support organisational priorities, quality assurance activities and strategic projects.
This is an opportunity to make a significant contribution to community safety across Victoria while working closely with senior leaders and key stakeholders.
Please note, you will be required to work from various Melbourne locations, including CFA Headquarters in Burwood East, Melbourne CBD and our State Logistics Centre in Scoresby.
About you
The successful candidate will bring:
High level of political acumen and ability to think strategically whilst also being across the detail.
High level of communications and interpersonal skills with a demonstrated ability to collaborate, lead through influence and prepare reports for Government Agencies/external publication.
Extensive experience in managing complex problems negotiating and collaborating with others on complex and sensitive matters with a broad range of stakeholders to find suitable solutions.
Extensive experience in providing strategic and operational advice to senior management.




Excellent planning and organisational skills, with skills and proficiency in building and improving systems, processes and quality assurance mechanisms.
Strong analytical skills that support effective problem solving and decision making.
Tertiary qualifications in business administration and/or project management or relevant discipline will be highly regarded.
Why choose CFA
Meaningful Purpose:
Your contribution truly makes a difference
Work-Life Balance:
Paid parental leave, generous leave provisions
Flexibility:
Hybrid work options with flexible work arrangements
Discounts:
Emergency Memberlink discounts on various services
Wellbeing Focus:
Health Ready programs, flu vaccinations
Member Assistance Program:
Access support across 8 service pathways
Pre-employment Checks
Offers of employment will only be made to candidates who are able to successfully complete a Nationally Coordinated Criminal History Check, Working Rights Check and hold a valid Working with Children Check.
You will also be required to provide at least two professional references.
Applications close: 11:59pm 25 October ****.
CFA is committed to creating and maintaining a diverse, inclusive, and safe volunteer and work environment.
Our aim is to have a volunteer and paid workforce that reflects the community it serves.
First Nations people, women, people of all ages, with disabilities and culturally and linguistically diverse people are encouraged to apply.
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📌 Service Delivery Lead Coordinator (Melbourne)
🏢 State Government Of Victoria, Australia
📍 Melbourne