Senior Customer Service Lead - Digital & Kpi Focus (Melbourne)

Senior Customer Service Lead - Digital & Kpi Focus (Melbourne)

10 Oct
|
Michelin
|
Melbourne

10 Oct

Michelin

Melbourne

Michelin Australia is seeking a Senior Customer Service skilled to lead and support a high-performing team, driving best-in-class service across the order-to-delivery journey.
The role combines inbound support, proactive engagement, KPI reporting, and continuous improvement, reporting to the Customer Service Manager.
You will guide and assist the team, promote Michelin's digital platforms to customers and dealers, manage inquiries, and leverage CRM/ERP tools to deliver positive outcomes and
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📌 Senior Customer Service Lead - Digital & Kpi Focus (Melbourne)
🏢 Michelin
📍 Melbourne

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