Job Description
We are seeking an experienced IT Support Professional to join our global client on a part-time basis, working 2 days per week.
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The successful candidate will provide hands‐on technical support to end users, ensuring IT issues are resolved efficiently and providing a high level of customer service in a professional enterprise environment.
Key Responsibilities n
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Provide Level 1/Level 2 IT support to end users.
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Diagnose and resolve hardware, software, network and application‐related issues.
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Provide desktop, laptop and peripheral support.
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Install, configure and maintain computers, software and IT equipment.
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Manage user access, accounts and permissions where required.
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Troubleshoot Microsoft Windows, Microsoft 365 and common business applications.
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Respond to and manage IT incidents and service requests within agreed SLAs.
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Log, update and maintain incidents and service requests in the ITSM/ticketing system.
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Escalate complex technical issues to the appropriate internal teams or vendors.
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Support onboarding and offboarding activities, including equipment setup and collection.
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Assist with IT asset management and maintaining accurate equipment records.
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Follow ITIL,



security and organisational policies and procedures.
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Maintain knowledge articles and technical documentation where required.
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Provide explicit and professional communication to technical and non‐technical stakeholders.
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Work collaboratively with internal IT teams and global support teams.
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Key Skills & Experience n
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Previous experience in an IT Support, Desktop Support or Service Desk role.
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Strong troubleshooting and problem‐solving skills.
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Hands‐on experience supporting Windows desktops/laptops and peripherals.
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Experience supporting Microsoft 365 and common enterprise applications.
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Knowledge of basic networking, including TCP/IP, DNS, DHCP and Wi‐Fi.
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Experience working with ITSM/ticketing systems.
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Good understanding of ITIL principles and incident/service request management.
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Strong communication and customer service skills.
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Ability to work independently and manage competing priorities.
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Professional approach with a strong focus on customer satisfaction.
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Ability and willingness to work 2 days per week.
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📌 It Support (Part Time) (Melbourne)
🏢 PERSOL
📍 Melbourne