Job Description
Resident Liaison Officer (RLO) – Green Energy & Retrofit
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Resident Liaison Officer | Tenant Liaison | Social Housing | SHDF Retrofit | Energy Efficiency
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Job Title:
Resident Liaison Officer (RLO) – Social Housing Decarbonisation
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Location:
Mitcham, South London (Local Estate Patch)
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Pay Rate:
£***** per hour (Umbrella)
OR
£***** per hour (PAYE direct) + Weekly Pay
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Contract Type:
Full-Time Contract
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Hours:
Monday to Friday, Standard Day Shift ********** hours per week)
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Mandatory Requirements:
Full UK Driving Licence, Own Vehicle, Essential RLO / Social Housing Experience
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Looking for an RLO role where your hard work is genuinely appreciated, your day flies by, and you get to make a tangible difference in people's lives?
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We are hiring a dedicated
Resident Liaison Officer
to join a supportive, forward-thinking site team delivering a flagship
Social Housing Decarbonisation Fund (SHDF) retrofit project
in
Mitcham
.
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This isn't just about managing schedules—it's about helping local residents transform their living spaces into warm, energy-efficient homes while working alongside a contractor that values its people.
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Why You'll Love Working Here:
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Top-Tier Earnings:
Competitive pay at
£*****/hr (Umbrella)
or
£*****/hr (PAYE direct)
with hassle-free weekly payments.
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Make a Real Impact:
Be the friendly face behind life-changing green upgrades (EWI, insulation, and ventilation) that slash energy bills for local families.
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Great Work-Life Balance:
Enjoy predictable, stable Monday-to-Friday day shifts—no weekend work or late-night calls.
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Supportive Setting:
Join an energetic site management team that actually listens,



backs you up on difficult access days, and respects your expertise on the ground.
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What You'll Be Doing:
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Being the Friendly Face on Site:
Conduct warm, informative pre-start home visits to walk residents through upcoming energy upgrades and answer their questions with confidence.
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Keeping the Wheels Turning:
Work hand-in-hand with site supervisors and specialist sub-contractors to schedule property access smoothly and keep project timelines on track.
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Problem Solving with Heart:
Support vulnerable residents through short-term disruption, de‐escalating concerns before they turn into complaints, and finding smart solutions that keep everyone happy.
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Celebrating Handovers:
Take pride in guiding tenants through final sign-offs, collecting positive customer satisfaction feedback, and seeing the finished transformation firsthand.
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What We're Looking For:
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Proven RLO / TLO Experience:
Prior experience in social housing or local authority
maintenance/retrofit
projects where you've proven your ability to handle resident communications.
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Natural People Skills:
High empathy, fantastic listening skills, and a calm, positive attitude that puts residents at ease instantly.
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Driver:
A valid
Full UK Driving Licence
and access to your
own vehicle
for moving around the local Mitcham patch.
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Organisation:
Comfort keeping accurate communication logs and managing daily appointments efficiently.
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Ready to Join the Team?
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Keywords:
Resident Liaison Officer, Tenant Liaison Officer, RLO, TLO, Customer Liaison Officer, Social Housing, SHDF, Retrofit, Decarbonisation, EWI, External Wall Insulation, PAS ****, Housing Association, Council
#J-*****-Ljbffr

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