Job Description
About Us
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Buildsafe is an innovative leader in the building and construction industry, specialising in scaffold and height-safety systems, alongside our rapidly growing BuildCam camera-monitoring division. BuildCam delivers 24/7 intelligent site monitoring for residential construction, improving visibility, safety, and communication for builders and stakeholders.
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We are fast-paced, ever-evolving, and known for practical solutions and continuous improvement. At Buildsafe, we value strong relationships, operational excellence, and a hands-on culture where we tackle challenges together.
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About the Role
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As a BuildCam Customer Specialist, you will be the central point of contact for builders, supervisors, and construction managers, delivering an exceptional customer experience through onboarding, account administration, reporting, after-sales support, and ongoing customer engagement.
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Reporting to the National Sales Manager and working closely with the General Manager and operational teams, you will help ensure customers receive a seamless, professional, and responsive experience from initial setup through to ongoing service delivery.
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Day-to-day responsibilities will include:
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Managing customer enquiries and providing timely, professional support
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Supporting customer onboarding and ensuring a smooth transition into BuildCam services
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Building and maintaining strong relationships with customers and key stakeholders
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Maintaining accurate customer records and activity within our CRM system
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Preparing customer reports and assisting with data analysis and administration
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Supporting account administration, documentation, and customer communications
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Assisting the sales team with proposals, quotations,



and customer follow-up activities
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Providing after-sales support and helping resolve customer issues and service requests
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Identifying opportunities to improve customer experience, processes, and service delivery
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About You
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The successful candidate will bring:
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3+ years' experience in customer experience, customer success, account support, sales administration
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Experience managing customer enquiries and building solid client relationships
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Exposure to construction, building, trade, or service-based industries (highly desirable)
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Strong organisational skills with the ability to manage multiple priorities simultaneously
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Excellent attention to detail and accuracy across administration, reporting, and documentation
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Confidence using CRM platforms (HubSpot or similar), Outlook, Excel, and cloud-based business systems
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Strong verbal and written communication skills
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A proactive, solutions-focused approach with a genuine passion for customer service
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A desire to continuously improve processes and customer outcomes
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Emerging leadership qualities and a desire to positively influence team performance and customer outcomes
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What's On Offer:
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Permanent full-time role based at our Arundel office
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Monday to Friday daytime hours, weekly pay
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Join a rapidly growing technology division backed by a national, established brand
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Small, supportive team environment
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Monthly team lunches
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Employee Assistance Program
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Uniforms provided
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Annual performance reviews to support your growth, recognition, and career progression
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Access to discounted gym membership through Fitness Passport
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📌 Customer Specialist (Gold Coast)
🏢 Buildsafe
📍 Gold Coast