Job Description
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About the Role
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We're looking for a driven and people-first
Retail Store Team Leader
to take the lead at our
Stockland Cairns
store.
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This is an exciting opportunity to take ownership of your store's performance, lead and develop a high-performing team, and deliver exceptional customer experiences in a fast-paced tech retail environment.
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You'll combine
leadership, sales and hands-on problem-solving
, with the opportunity to develop your technical skills along the way.
Device repair experience is highly regarded but not essential — training and support will be provided!
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About Us
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Step into the future with
PTC Phone Tech & Comm
, Australia's leader in Mobile & Tech! Since ****, we've grown from a family-owned business into a national success story with over
80 stores and 300+ passionate team members
.
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Specialising in Phone Accessories, Device Repairs, and Specialty Electronics, we're on a mission to provide the best smart device solutions and lead the industry forward.
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Join us and take your career to new heights in a dynamic, innovative and hands-on environment!
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To Be Successful in This Role, You Will:
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Oversee the day-to-day operations of the Stockland Cairns store, driving performance against sales targets and KPIs.
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Lead by example, supporting customers and delivering an exceptional in-store experience.
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Train, mentor and motivate your team to achieve individual and store goals.
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Collaborate with your Area Manager and senior leaders to implement sales and operational strategies.
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Monitor store performance, identify growth opportunities and take action to maximise results.
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Develop hands-on technical and device repair skills, with training and support provided.
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Be the go-to leader for troubleshooting, problem-solving and supporting your team.
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This Role Suits Someone Who...
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Enjoys leading and developing a team in a rapid-paced retail environment.
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Thrives on a combination of leadership, sales and hands-on work.
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Is passionate about technology and delivering great customer experiences.
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Enjoys working towards targets and celebrating team success.
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Values adaptability, continuous learning and personal development.
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Has an interest in device repairs, computers, mobile technology or electronics —
experience is highly desirable but not essential.
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⭐ To Succeed in This Role, You Will Be...
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A Confident Leader:
Experienced in leading a retail or customer-facing team, or an experienced 2IC ready to take the next step.
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Customer-Focused:
Passionate about creating memorable customer experiences and finding the right solutions.
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Results-Driven:
Confident working towards sales targets and KPIs and motivating your team to achieve results.
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A Strong Coach:
Able to support, train and develop your team to reach their potential.
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Hands-On:
Happy to get involved on the shop floor, support customers and learn technical and device repair skills.
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Tech-Savvy:
Genuinely interested in mobile devices, technology and learning how things work.
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Our Company Values
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As a
Retail Store Team Leader
, you'll play an important role in bringing our values to life and setting the standard for your team.
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Challenge:
Challenge, excel, succeed.




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Sincerity:
Say what you mean, do what you say.
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Simplicity:
Simplicity fuels success. Clear communication drives results.
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Teamwork:
One goal, one team, one dream.
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Trust:
Unleashing potential, igniting success.
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What's in It for You?
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Market-competitive salary & Bonuses:
Be rewarded for your contribution and robust store performance.
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Career Growth:
Build your leadership career within a growing national business with opportunities to develop and progress.
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️
Training & Development:
New to device repairs? We'll provide the training and support you need to develop your technical skills.
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Hands-On Opportunities:
Work directly with customers, technology and device solutions — no two days are the same!
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Supportive Culture:
Join a collaborative team where you'll be supported by your Area Manager and the wider PTC team.
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️
Employee Benefits:
Enjoy staff discounts, ongoing training and more!
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Our Recruitment Process
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If you meet our criteria, we'll schedule a brief
***** minute phone call
to get to know you, discuss your experience and ensure the opportunity aligns with what you're looking for.
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Following a successful phone interview, we'll invite you for a
face-to-face interview
with the relevant manager.
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At PTC, we prioritise fairness and inclusivity, and our HR team is committed to supporting you throughout your recruitment journey.
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A quick note:
Police checks form part of the onboarding process at PTC. If one is required for your role, we'll make sure the process is simple and well-supported.
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Ready to lead, inspire and take the next step in your retail career?
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Apply now and help shape the future of mobile and tech retail with PTC!
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📌 Retail Store Manager (Queensland)
🏢 PTC Phone Techmm
📍 Queensland