Job Description
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Cape York Solutions has an exciting and challenging opportunity for a Customer Services Agent to join the Opportunity Hub team in Aurukun. The role helps to deliver services and programs to Services Australia customers in community.
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What's on Offer:
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A meaningful role working directly with families in community.
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Salary Packaging Perks! Package up to $15,900 of your annual salary tax free. Less tax = more take home pay for you!
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Additional $2,650 pre-tax for entertainment expenses (meals, holiday accommodation etc.)
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Employee Assistance Program – free and confidential counselling service available to all staff.
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Positive workplace culture with supportive management and leadership
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The Role:
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As Customer Service Agent you'll identify customer entitlements and access to government and non-government services. Customer interactions are predominantly face-to-face but may also occur via the telephone and by written correspondence.
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Key responsibilities include:
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Provide professional and welcoming customer service to customers
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Assist customers in accessing and using digital services
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Educate and encourage customers to engage with services through online platforms, including myGov and related mobile apps
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Provide advice to customers in relation to their eligibility for access to government entitlements and services




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What you'll need:
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Demonstrated ability to research and apply knowledge of legislation, policy and procedures in relation to the delivery of government entitlements and services
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Demonstrated ability to engage and interact with customers and stakeholders face-to-face, by telephone and in writing
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Demonstrated ability to adapt to a demanding and changing work environment to achieve outcomes
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Ability to respond to sensitive customer interactions to achieve an effective outcome
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Strong knowledge of communities within the Region
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Possess or have the ability to rapidly acquire, administration skills and computer literacy
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Possess or have the ability to obtain a Working with Children Blue Card and successfully complete a Police Check.
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If you're organised, community-minded, and thrive on providing exceptional support—this role is for you.
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How to Apply
– submit a copy of your resume highlighting your relevant skills and experience
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Download the full Position Description –
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Applications Close
: Friday 23 January ****
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For more information, contact: Alicia Nas on **************
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Aboriginal and Torres Strait Island people are encouraged to apply.
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Apply now to join Cape York Solutions.
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📌 Customer Service Agent - Aurukun (Queensland)
🏢 Cape York Partnership
📍 Queensland