Job Description
Australian Financial Complaints Authority Limited seeks an Ombudsman, Insurance to join our high-calibre General Insurance decision-making team. You will issue fair, balanced decisions on complex and standard complaints, binding on insurers when accepted by complainants, and contribute to AFCA's policy development and thought leadership.
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You will coach adjudicators and colleagues, strengthen relationships with consumer groups and regulators, and represent AFCA at external forums, while upholding
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