DescriptionFP Markets Group of Companies is a well-established globally regulated Australian broker offering traders access to CFDs across Forex, Indices, Commodities, Stocks and Cryptocurrencies.
We are growing and looking to recruit a Full-Time Customer Support Specialist in our Sydney office - a certified Great Place to Work .
The Customer Support Specialist plays a key role in delivering a smooth and professional client experience by assisting customers with their queries across phone, email and live chat, while guiding them on our products, website and trading platforms.The role is important in building client trust, resolving issues efficiently and ensuring customers receive the support they need throughout their trading journey.Reporting to: General ManagerResponsibilities:Provide answers to customers by identifying problems and assisting with incoming queries by telephone, email and live chatEducating clients on how to use the Company's website and trading platformsCommunicating with clients regarding the company's products and services via telephone, email and live chatAssisting other departmentsCandidate Profile:Computer literacy with excellent working knowledge of Microsoft Office applicationsKnowledge and experience in FX,



CFD industry will be considered advantageousA team player with excellent communication skillsFluency in English is essentialKnowledge of additional language will be an advantage but not essentialAbility to work on public holidaysOur offer:Welcoming, young and multicultural team with approachable leadershipAbility to contribute to dynamic business at a growth phaseHigh level of autonomy, support of ideas and putting your expertise into the best practices for the companyContinuous personal development, training budget, growth with the company and chance to learn from industry leadersCompetitive remuneration, regular salary reviews and performance-based incentive schemesVibrant company life: from team activities to global celebrationsFree access to multiple sports and wellness facilities across the countryA day off on your BirthdayJourney to FP Markets:Interview with People Function member ******** min) to assess match to our cultureInterview with your future manager (45 min - 1 hour) to assess match to the job and the team and discuss role expectationsJoin our team and be a part of a professional, rapidly-growing company operating in a multicultural environment!

📌 Junior Customer Support Specialist (Sydney)
🏢 FP Markets
📍 Sydney