About us

Turner Freeman is a leading personal injury law firm with a strong reputation for excellence and client care. We specialise in helping clients navigate complex legal matters with professionalism, expertise and compassion. Our Newcastle office is a hub of activity where our team works collaboratively to deliver outstanding outcomes for our clients. We pride ourselves on our welcoming culture and commitment to supporting our employees to thrive in their roles.

About the role

We are seeking a professional and organised Receptionist to join our Newcastle office on a full-time basis. This is a key position on the front line of our business, where you will be the first point of contact for our clients, visitors and callers. As Receptionist, you will play a crucial role in creating a positive first impression and ensuring our office runs smoothly and efficiently. You will be responsible for managing reception duties, supporting administrative processes and contributing to a welcoming and professional environment.

What you'll be doing

- Greeting clients, visitors and callers in a professional and courteous manner, creating a positive first impression

- Managing incoming telephone calls, transferring calls to the appropriate staff members and taking messages accurately

- Maintaining the reception area, ensuring it is clean, tidy and well-stocked with refreshments and materia

- Processing mail and parcels, including sorting, logging and distribution

- Assisting with general administrative tasks such as photocopying, filing and data en

- Supporting the broader office team with ad-hoc administrative duties as required





- Maintaining confidentiality and discretion when handling sensitive client information

What we're looking for

- Proven experience in a reception or customer-facing role, preferably in a qualified office environment

- Excellent communication skills, both written and verbal, with the ability to interact professionally with diverse clients and stakeholders

- Solid organisational and time management abilities with the capacity to juggle multiple tasks and priorities

- Proficiency with office management software, telephone systems and general computer skills, including Microsoft Office

- A polished and professional appearance with a friendly and welcoming demeanour

- High level of discretion and the ability to handle confidential information with integrity

- Attention to detail and accuracy in all administrative work

- A positive attitude and willingness to support team members when needed

- Experience in a law firm or legal environment would be advantageous but not essential

What we offer

Turner Freeman is committed to fostering a supportive and inclusive workplace where our employees can develop and succeed. We offer competitive remuneration . Our office culture emphasises collaboration, mutual respect and work-life balance. We encourage open communication and provide opportunities for professional growth. The well being of our employees is important to us.

Apply now

If you are an enthusiastic and professional individual who would thrive in a reception role, we would love to hear from you. Please submit your application including your CV and a cover letter outlining your relevant experience and why you are interested in joining Turner Freeman.

📌 Receptionist (Newcastle)
🏢 Turner Freeman Lawyers
📍 Newcastle