About the role

This is a varied and hands-on position supporting the daily operations of a busy specialist gastroenterology practice. You will play an important role in ensuring patients receive a professional, friendly and efficient experience from their first point of contact through to their appointment and follow-up care.

Key responsibilities

- Managing incoming calls, patient enquiries and appointment bookings

- Welcoming patients and providing professional, compassionate service

- Processing referrals, maintaining patient records and managing medical correspondence

- Managing patient billing, payments and Medicare and private health fund processes

- Coordinating hospital bookings and theatre lists, including associated administration

- Liaising with GPs, hospitals, specialists and other healthcare professionals

- Maintaining accurate documentation and patient confidentiality

- Assisting with general clinic administration and supporting the team wherever needed

About you

- A minimum of two years' experience as a medical receptionist in a GP/Specialist clinic

- Excellent organisational skills and robust attention to detail

- The ability to work efficiently under pressure and manage competing priorities





- A proactive attitude and the confidence to use your initiative without needing constant direction

- Reliability, punctuality and a strong work ethic

- A positive, team-oriented approach and a willingness to help wherever needed

- Excellent communication and interpersonal skills

- Confidence using computers, medical software and general office technology

- A professional and compassionate approach to patient care

- Experience with Genie or Clinic to Cloud medical software will be highly regarded but is not essential

About us

Schneider Health is a gastroenterology practice based in Frankston, committed to providing high-quality, patient-focused care. Our team works in a fast-paced environment where professionalism, efficiency and collaboration are essential to delivering an excellent patient experience.

Benefits

- Full-time hours, commencing on a casual basis

- The opportunity to progress to permanent employment based on performance and suitability

- The opportunity to develop your skills within a specialist gastroenterology practice

- A varied role where initiative, teamwork and a positive attitude are valued

📌 Medical Administration Assistant (Frankston)
🏢 Schneider Health
📍 Frankston