Adelaide Plains Council are seeking enthusiastic and customer focused individuals to join our Customer Service Officer casual pool, providing essential support to our team during periods of leave and staff shortages.

Working between our Mallala and Two Wells Offices, our customer service team reports to the Manager Customer Experience and are the first point of contact for our community. You will deliver skilled, friendly and efficient customer service across a diverse range of enquiries, transactions and administrative functions, building positive relationships and contributing to a high quality customer experience.

This is an excellent opportunity for flexible and motivated individuals who enjoy working with people, are adaptable and thrive in a busy, customer focused environment. The role offers the opportunity to develop skills and knowledge in local government while gaining valuable experience across a range of customer service and administrative functions.

Applications will be retained in the casual pool for up to 24 months, with opportunities for casual work offered as operational needs arise.

Responsibilities include

As the first point of contact for residents, businesses and visitors, you will:

- Deliver high quality, professional and reliable customer service, both in person and over the phone, to ensure a positive community experience.

- Respond to a diverse range of customer enquiries, resolving matters at the first point of contact wherever possible, or directing customers to the appropriate information, service or team.

- Undertake cashiering duties on behalf of Council by accurately receiving and receipting payments, balancing the cash drawer and completing daily banking reports in accordance with Council’s procedures.

- Prepare Council property searches,



assist customers with online animal registrations and undertake a range of general administrative duties as required.

- Maintain accurate and up to date records and ensure customer interactions are documented and coordinated effectively.

- Develop a general understanding of Council’s strategic vision and values and contribute to achieving organisational goals.

Who we are looking for:

The successful applicant will demonstrate the following:

- Demonstrated experience in customer service and/or administrative role.

- Flexibility and reliability, with the ability to respond to casual work opportunities as required.

- Commitment to providing professional, friendly and responsive customer service.

- Strong communication and interpersonal skills, with the ability to obtain and provide accurate information.

- Effective time management and organisational skills, with the ability to prioritise tasks and work both independently and collaboratively as part of a team.

- Current National Police Clearance (or willing to obtain).

- Current Working with Children Check (or willing to obtain).

- Valid and unrestricted working rights in Australia.

Embrace the future, join our dynamic team

How to apply

To apply, please submit your resume and cover letter addressing the job and person specification and outlining your suitability for the role.

Applications should be marked to the attention of Kirsty Baldwin-Smith, People and Culture Manager, via email - ••••@apc.sa.gov.au by 11:59pm on Wednesday, 28 October 2026.

Applications will be regarded strictly in confidence.

For further information and a copy of the job and person specification, please visit www.apc.sa.gov.au.

To discuss the role in confidence, please contact Amy Fagan, Manager Customer Experience, on 08 •••• •200.

📌 Customer Service Officer (Casual Pool) (Two Wells)
🏢 Adelaide Plains Council
📍 Two Wells