About the Business

We are a leading commercial cleaning company serving over 5,000 clients. We have achieved consistent growth of 30% per annum over the past five years, and we project growth of more than 300% over the next decade. Join us at an exciting stage of our expansion.

About the Role

Customer Service Officer (Bilingual: Korean & English)

We are looking for a organised, client-focused team member to be the first point of contact for our clients and to keep our daily operations running smoothly.

Fluency in both Korean and English (written and spoken) is essential.

Responsibilities

- Bilingual Communication: Respond to client emails and calls in both Korean and English, and liaise between clients and the relevant internal teams.

- Customer Service: Handle inquiries, resolve issues promptly, and ensure a positive client experience.

- Scheduling and Work Allocation: Manage and update work schedules, and allocate tasks efficiently to the appropriate teams.





- Record Keeping and Data Entry: Maintain accurate, well-organised records using Excel and Word.

- Filing: Organise and manage physical and digital files for easy access.

- Basic Bookkeeping and Invoicing: Assist with bookkeeping tasks and prepare invoices using Xero.

- Ad-hoc Duties: Support the team with additional tasks as required.

- After-Hours Availability: Be available to respond to client messages and emails outside business hours and on weekends when needed.

Versatile Working

Following the probation period, and subject to performance review, you may work from home 1-2 days per week.

How to Apply

If you’re interested in this position, please click Apply or send your application directly to ••••@timelesscommercial.com.au.

📌 Admin & Customer Service (Sydney)
🏢 Timeless
📍 Sydney