About us:

We are a national sales and distribution company operating out of Braeside, in the South East Suburbs of Melbourne. We pride ourselves on the ability to support a large segment of Australia's manufacturing sector with our vast range of high quality products and exceptional service.

About the role:

We are currently seeking an experienced Customer Service Administrator who is a team player with excellent communication skills to answer customer enquiries, process daily orders, collaborate successfully with our other departments and perform general office duties to ensure smooth day-to-day operations. All training will be provided but an intermediate level of computer proficiency, including Microsoft Office is required.

Your Responsibilities:

- To provide professional, efficient and friendly customer service on the phone, via email, and counter sales.

- Supporting our sales team by accurately processing daily quotes and orders, handling enquiries, and addressing customer concerns in a timely manner.

- Arranging prompt delivery of customer orders.

- Contributing to the continuous improvement of customer service processes and procedures.

To be successful in the role you will bring:

- A positive,



proactive, customer-focused and can-do attitude.

- High attention to detail, the ability to accurately input sales order data and strong organisational skills.

- Proven experience in a customer service or administrative support role, preferably within a sales or client-facing environment.

- Excellent communication and interpersonal skills, with the ability to build and maintain positive relationships with customers and colleagues.

- The ability to prioritise effectively.

- Proficiency in using Microsoft Office, especially Outlook.

- The ability to work in a small team environment and to play a key role in the overall success of the business.

What we offer:

At Hales Australia, we are committed to providing a supportive and rewarding work environment. This role offers competitive remuneration and employee benefits, including:

- Ongoing training.

- A supportive and friendly team environment.

- Contemporary, spacious office and facilities.

- Free onsite parking.

- Permanent Full-time Role, Monday - Friday, 8.00-4.00pm.

Apply now.

📌 Customer Service Administrator (Braeside)
🏢 Hales Australia
📍 Braeside