Retail Sales Superstar – Crystals, Jewellery & Spiritual Lifestyle

The Empress & Wolf | Daylesford, VIC

Are you a confident, warm and outgoing retail professional who genuinely loves people?

Do you know how to make a customer feel welcome, have a natural ability to start a conversation with a stranger, and actually enjoy helping someone find the right thing for them?

The Empress & Wolf is looking for a Retail Sales Assistant to join our small, woman-owned and neurodivergent-owned business in Daylesford.

We're looking for someone with proven retail/sales experience, a strong work ethic, excellent people skills and the reliability to become an important part of our team.

The role

- Location: Daylesford, VIC

- Roster: Fortnightly

- Initial hours: 2–3 weekday shifts per week, generally 1pm–4pm, plus every second weekend

- Additional hours: More hours may become available after the initial training period

- Employment: Retail Sales Assistant

- Pay: Award rates, as follows:

Weekdays: $34.76/hour, Saturday: $41.72/hour, Sunday: $48.67/hour, Public Holidays: $69.53/hour.

Training: Comprehensive in-store training provided.

We welcome applications from Daylesford locals as well as people from surrounding regions including Ballarat, Castlemaine and Bendigo.

About The Empress & Wolf

The Empress & Wolf is a unique independent retail business specialising in crystals, gems, jewellery, tarot and oracle cards, spiritual books, mystical homewares and products that support self-exploration, healing and empowerment.

We're a woman-owned and neurodivergent-owned small business, and we're passionate about creating a welcoming, inclusive space where people can explore their interests and feel genuinely supported.

This isn't a role for someone who wants to stand behind a counter waiting for customers to approach them.

We're looking for a sales superstar who is comfortable being proactive, starting conversations, understanding what a customer needs and creating a genuinely memorable retail experience.

What we're looking for

A strong work ethic and proven retail/sales experience

You need to be someone who understands retail, knows how to provide excellent customer service and takes pride in doing a job well.

Reliability and consistency are extremely important to us.

Excellent people skills

You genuinely enjoy people.

You're confident approaching customers, starting conversations with people you don't know and making them feel welcome.

You're warm and engaging without being pushy,



and you understand that outstanding sales come from listening to customers and helping them find what they're actually looking for.

Independence and initiative

We're a small business, so you need to be comfortable working independently.

You can look around, see what needs doing and get on with it.

You're capable of thinking on your feet, making sensible decisions and handling unexpected situations calmly.

Strong communication and attention to detail

You communicate clearly and professionally with customers and the team.

You're organised, detail-oriented and consistent, particularly when handling transactions, customer information, stock and administrative tasks.

Confidence with technology

You'll need to be comfortable using:

- Point of Sale systems

- Gmail

- Google Calendar

- Basic data entry systems

Experience with retail POS systems is essential.

Your responsibilities will include

- Providing warm, engaging and knowledgeable customer service

- Proactively approaching customers and creating genuine conversation

- Helping customers find products that suit their needs, interests and budget

- Educating customers about our products and services

- Driving sales through excellent service rather than pushy sales tactics

- Operating our Point of Sale system

- Processing sales and assisting with laybys

- Following established processes for returns and refunds

- Gmail and Google Calendar administration

- Data entry and maintaining accurate records

- Labelling products once pricing and coding has been completed

- Merchandising and helping curate beautiful, engaging product displays

- Keeping the store organised, clean and inviting

- Working independently when required

- Thinking on your feet and resolving problems appropriately

- Communicating clearly with customers and the team

- Eventually opening and closing the store independently

Experience and interests that would be a bonus

We'd love to hear from you if you also have:

- Merchandising or retail display experience

- An eye for creating beautiful, interesting product displays

- Experience in jewellery, crystals, wellness, spiritual retail or a similar environment

- A genuine interest in crystals, healing,



tarot, spirituality or personal development

- An interest in women's empowerment

- Experience working in a small business

- Strong administrative or data entry skills

You don't need to be an expert in crystals or spirituality. A willingness to learn is more important. What matters most is that you are genuinely interested in helping people and are excited to learn about the products you're selling.

Training & progression

You'll receive comprehensive in-store training before taking on the full responsibilities of the role.

Training will include:

- POS operation

- Sales procedures

- Laybys

- Returns and refunds

- Customer resolution processes

- Store procedures

- Opening and closing

- Product knowledge

- Merchandising

As you become established in the role, additional hours may become available.

Who will thrive in this role?

You'll probably love this job if you're the kind of person who:

- Says hello to people rather than waiting for them to approach you

- Can turn a simple "Can I help you?" into a genuine conversation

- Gets satisfaction from helping someone find exactly what they're looking for

- Takes responsibility for their work

- Notices the little things

- Is dependable and consistent

- Can work independently without needing constant direction

- Isn't afraid to ask questions when you're unsure

- Enjoys learning

- Has a warm, caring personality

- Takes pride in creating a beautiful retail environment

- Is comfortable with a busy or unpredictable day

- Has a genuine interest in people and what makes them tick

We're particularly interested in mature, experienced applicants who bring life experience, confidence and consistency to their work.

How to apply

If you're an experienced retail/sales professional who is reliable, confident, personable, proactive and genuinely enjoys helping people, we'd love to hear from you.

Please apply with your resume and a short cover letter telling us why you think you'd be a great fit for The Empress & Wolf.

Please include:

- Your previous retail/sales experience

- Your experience with POS systems

- Your availability, particularly for weekday afternoons and alternate weekends

- Why this role interests you

- We'd especially love to hear about a time when you went above and beyond to help a customer or solve a problem.

- Anything else you think would make you a great addition to our team

- Please do not apply if you are looking for only occasional or short-term work

📌 Retail Sales (Daylesford)
🏢 The Empress & Wolf
📍 Daylesford