About us

HRWWG is a not-for-profit, community-based organisation dedicated to improving the health and wellbeing of women, children, and families across the Hunter Region. Established in 1975, HRWWG manages two key services: Hunter Women's Centre (HWC) delivering trauma-informed, client-centred services for women experiencing disadvantage or barriers to accessing support, and Hunter Early Childhood Centre (HECC) providing inclusive, high-quality early childhood education and care to support working families. Our mission is to support and empower communities through education and care.

About the role

The Caseworker & Intake role provides trauma-informed intake eligibility & suitability, family violence risk assessment, safety planning, referral pathways and case management support for women and their families. This role works with women experiencing domestic and family violence, trauma, mental health challenges, and social or financial disadvantage, with the aim of improving safety, wellbeing, and access to appropriate services. Using a trauma-informed, strengths-based, client-centred, and feminist framework, the Intake and Casework Manager role empowers marginalised and disadvantaged women to actively participate in their own wellbeing while facilitating access to information, advocacy, and referral pathways.

Key responsibilities

- Assessing suitability and eligibility for intake

- Conduct intake, assessment, and risk screening, including family violence risk assessment and safety planning

- Attend and participate in client allocation processes

- Provide short- to medium-term case management support

- Develop, implement, and review case plans in collaboration with clients





- Facilitate group programs and workshops where required

- Deliver outreach services, including travel to regional and rural locations

- Provide information, referrals, and advocacy to support client needs

- Support clients to navigate service systems, including health, legal, housing, and community services

- Maintain accurate, timely, and confidential client records and case notes

About you

- Tertiary qualification in Social Work, Psychology, Community Services, or related field

- Minimum two (2) years' experience in intake and/or casework

- Demonstrated experience working with women experiencing domestic and family violence, trauma, or disadvantage

- Strong interpersonal and communication skills, including the ability to support clients in distress

- Ability to work within a trauma-informed, strengths-based, and feminist framework

- Proven ability to work effectively within a multidisciplinary team

- Strong organisational and time management skills, with the ability to manage competing priorities

- Experience facilitating groups or workshops

- Proficiency in Microsoft Office and client management systems

- Current Working With Children Check (Paid), Current National Police Check, Current First Aid Certificate, Current NSW Driver's Licence

Benefit of working with Hunter Women's Centre

- Supportive, cohesive & fun working environment

- No two days look the same

- NFP Salary Packing advantages

- Monthly wellbeing days

- Christmas closure period with gifted days

- Access to an Employee Assistance Program

- Professional Development training opportunities

- A women supporting women workplace

- Being a part of a team that has provided essential services and support to women across the Hunter for more than 50 years

📌 Intake and Caseworker Manager (Mayfield)
🏢 Hunter Region Working Women's Group
📍 Mayfield