About the role

Safelane Healthcare Pty Ltd is seeking a compassionate and dedicated Support Coordinator to join our team on a casual basis. Based in Wheelers Hill, VIC 3150, this role is fundamental to our mission of providing high-quality aged and disability support services to our clients.

As a Support Coordinator, you will play a pivotal role in connecting clients with the services and resources they need to maintain independence, dignity and quality of life. Working within the aged and disability support sector, you will be responsible for assessing client needs, developing tailored support plans and coordinating the delivery of appropriate services. This position directly impacts the wellbeing of vulnerable members of our community and is essential to the effective functioning of our support services.

Key responsibilities

- Conducting comprehensive assessments of client needs, goals and preferences to understand their support requirements

- Developing and implementing individualised support plans that address identified needs and promote client independence

- Coordinating with service providers, health professionals and community organisations to arrange appropriate care and support services

- Monitoring and evaluating the effectiveness of support plans, making adjustments as needed to ensure optimal outcomes

- Maintaining detailed and accurate client records and documentation in compliance with regulatory requirements

- Liaising with families, carers and stakeholders to ensure clear communication and collaboration in the support process

- Providing advice and guidance to clients and carers regarding available services, entitlements and community resources

- Supporting clients to access funding such as the National Disability Insurance Scheme (NDIS) or aged care packages where applicable

- Advocating on behalf of clients to ensure their rights and preferences are respected

- Contributing to a person-centred,



inclusive and respectful support environment

What we're looking for

- Relevant qualifications such as a Certificate IV in Disability Support, Certificate III in Aged Care, or equivalent tertiary qualification in health, social work or related field

- Demonstrated experience working in aged care, disability support or community services, preferably in a support coordination or case management capacity

- Strong knowledge of the NDIS framework, aged care systems and community support services

- Excellent communication and interpersonal skills with the ability to build rapport with clients, families and service providers

- Demonstrated ability to work independently and make sound judgements while adhering to organisational policies and regulatory requirements

- Strong organisational and administrative skills with proficiency in record-keeping and documentation

- Ability to develop culturally sensitive, person-centred support plans that respect client autonomy and preferences

- Commitment to confidentiality, privacy and ethical practice in accordance with relevant legislation

- Valid driver's licence and access to reliable transport (preferred)

- Working With Children Check (WWCC) and/or Working With Vulnerable People (WWVP) clearance or willingness to obtain

- Flexibility to work wide-ranging hours including weekends or after-hours support as required in a casual capacity

What we offer

At Safelane Healthcare Pty Ltd,



we are committed to supporting our team members to do meaningful work in a collaborative and respectful environment. As a casual Support Coordinator, you will benefit from:

- Flexible working arrangements suited to a casual role, allowing you to balance work with personal commitments

- Competitive hourly rates in line with industry standards

- Opportunities to work with a diverse range of clients and develop your skills in aged and disability support

- Access to ongoing professional development and training to enhance your knowledge and capabilities

- A supportive team environment focused on delivering person-centred care

- The satisfaction of making a meaningful difference in the lives of vulnerable community members

- Commitment to a safe and inclusive workplace culture

About us

Safelane Healthcare Pty Ltd is a dedicated provider of aged and disability support services committed to enhancing the quality of life for individuals across Victoria. We are driven by a mission to deliver compassionate, respectful and high-quality support that enables our clients to maintain their independence, dignity and social participation. Our values centre on person-centred care, integrity, inclusivity and excellence. We work collaboratively with clients, families, carers and community partners to create positive outcomes and meaningful support experiences. With a focus on understanding individual needs and preferences, we strive to be a trusted and valued service provider within the aged and disability support sector.

Apply now

If you are passionate about making a difference in the lives of older people and individuals with disabilities, and you meet the key requirements outlined above, we would love to hear from you. Please submit your application, including your resume and a cover letter outlining your relevant experience and why you are interested in this role, to the Safelane Healthcare Pty Ltd recruitment team.

📌 Support Coordiantion (Wheelers Hill)
🏢 Safelane Healthcare
📍 Wheelers Hill