Senior Medical receptionist to Full time, Part time

Brisbane Cosmetic Clinic

Annerley, Brisbane QLD

Medical Administration (Healthcare and Medical)

Full time

35 to 42 per hour

Reception

Appointment Booking

Receipting

Senior Experienced Medical Receptionist

We are seeking an experienced Senior Medical Receptionist to join our small, supportive team. This is an excellent opportunity for a highly organised, personable and reliable professional seeking a long-term role in a private surgical practice.

The successful applicant will have a genuine commitment to helping patients, exceptional attention to detail and the confidence to manage a busy range of reception, administrative and surgical coordination responsibilities. You will be warm and professional in your communication, proactive in your approach and comfortable working independently while contributing positively to a close-knit team.

About the role

Your responsibilities will include:

Answering telephone and email enquiries with warmth, professionalism and discretion.

Preparing clear, accurate and professionally written correspondence for patients, doctors, hospitals, anaesthetists and other third parties.

Making and confirming patient appointments using Genie/Gentu medical software and online appointment-booking platforms.

Key requirement to patient enquiry follow-up via Luna Systems

All new patient enquiries from Meta (Facebook/Instagram), our website, and other digital channels flow through our internal enquiry platform, Luna Systems.

A core responsibility of this role is to review and action all new enquiries in Luna Systems each day, ensuring timely, professional follow-up by phone and/or email in line with our practice protocols.

You will be expected to track enquiry status, document all contact attempts, and escalate complex enquiries to the practice manager or clinical team as required.





Experience with CRM/enquiry platforms or high-volume patient contact is highly regarded; training on Luna Systems will be provided.

Transferring bookings from external booking platforms into Genie.

Applying deposits and payments accurately to patient records.

Creating and maintaining files for new patients.

Preparing patient quotes following consultation.

Coordinating theatre and hospital bookings, including liaising with hospitals and specialist anaesthetists.

Creating surgical packs and following up with patients regarding their surgery.

Preparing, receipting and managing patient accounts.

Supporting patients throughout their journey with clear, timely and compassionate communication.

Maintaining accurate patient records and ensuring privacy, security and confidentiality requirements are met at all times.

Supporting the maintenance and review of practice manuals and procedures.

Collecting and reporting CME data for the doctor.

Contributing to ongoing improvements in patient experience and satisfaction.

Maintaining non-clinical areas of the practice to a high standard of cleanliness and hygiene.

Privacy and Security, Patient confidentiality, Patient record management: Ensure required levels of privacy, security, and patient confidentiality at all times.

Have full practical understanding of customer/patient needs, and manage to ongoing improvement in customer satisfaction.

About you

To be successful, you will have:

Advanced,



current and expert-level experience using Genie medical software.

Extensive experience in a private surgical or specialist medical practice.

At least three years’ experience in a similar senior medical reception or practice coordination role.

Strong knowledge of surgical bookings, hospital coordination and specialist anaesthetist liaison.

Excellent written and verbal communication skills, including grammar, spelling and professional email composition.

A confident and engaging telephone manner, with the ability to respond to enquiries and support prospective patients.

Outstanding organisational skills and meticulous attention to detail.

The ability to manage competing priorities, including patient bookings, correspondence, accounts and surgical coordination.

A genuine commitment to high-quality patient service and a warm, caring approach.

Professional presentation and sound judgement when handling confidential information.

The ability and willingness to work flexibly, proactively and collaboratively within a small team.

Reliability, trustworthiness and a solid work ethic.

Experience in cosmetic surgery, plastic surgery or another private surgical specialist practice will be highly regarded.

Why join us?

You will be joining a professional and supportive practice that values:

High standards of patient care.

Respectful and collaborative teamwork.

Accuracy, confidentiality and professionalism.

Long-term commitment and consistency.

A positive workplace environment where your contribution is valued.

If you are an experienced Genie/Gentu user who takes pride in providing exceptional patient care and enjoys the variety of working in a surgical practice, we would love to hear from you.

Please note that only successful applicants will be contacted for an interview.

Posted: 12-10-2026

Salary: 35 to 42 per hour

📌 Senior Medical Receptionist (Brisbane)
🏢 Brisbane Cosmetic Clinic
📍 Brisbane