Assistant Store Manager | Townsville Shopping Centre

For over 100 years, Wallace Bishop has been helping Australians celebrate life's most meaningful moments through exceptional jewellery, luxury timepieces and outstanding customer service. As a proudly family-owned Australian business, we've built our reputation on craftsmanship, integrity and creating memorable experiences that last a lifetime. We're seeking an experienced and passionate Assistant Store Manager to join our Townsville Shopping Centre store.

As Assistant Store Manager, you'll play a key leadership role in supporting one of our largest North Queensland boutiques. Working alongside the Store Manager, you'll help lead a high-performing team, drive sales performance and ensure every client receives the exceptional experience that Wallace Bishop is renowned for. This is an outstanding opportunity for an experienced retail leader looking to further their management career within Australia's luxury jewellery industry.

The Opportunity

This is a hands-on leadership role where you'll inspire your team, develop future talent and help deliver exceptional commercial results. You'll be responsible for:

- Leading by example in delivering exceptional customer experiences.

- Coaching, mentoring and developing team members to reach their full potential.

- Supporting recruitment, onboarding and ongoing training of new employees.

- Assisting in managing store operations, rostering and day-to-day workflow.

- Monitoring sales performance, KPIs and contributing to profitable business outcomes.

- Building a positive, engaged and high-performing team culture.

About You

You'll be an experienced retail leader who enjoys developing people just as much as delivering outstanding customer experiences. You'll bring:





- Previous leadership experience within retail, ideally in luxury retail, jewellery, watches or premium brands.

- A proven ability to achieve and exceed sales and KPI targets.

- A genuine passion for coaching, mentoring and developing high-performing teams.

- Exceptional customer service skills with the ability to build long-term client relationships.

- Robust commercial awareness and an understanding of business performance.

- Excellent organisational skills with the ability to prioritise in a fast-paced environment.

- High attention to detail and strong operational capability.

- Professional presentation and outstanding communication skills.

- A positive attitude, resilience and a genuine passion for luxury retail.

Jewellery or watch experience is highly regarded but not essential. We value exceptional leaders with a passion for delivering premium customer experiences.

Why Join Wallace Bishop?

At Wallace Bishop, you'll become part of a business that values its people as much as its customers. We offer:

- Competitive salary package plus performance incentives.

- Generous employee discounts across Wallace Bishop and Hardy Brothers.

- Ongoing leadership development and luxury product training.

- Genuine career progression opportunities within a growing Australian business.

- A supportive and experienced leadership team committed to your success.

- The opportunity to work alongside passionate professionals in our flagship boutique.

- A collaborative culture built on respect, excellence and continuous development.

If you're ready to take the next step in your retail leadership career, we'd love to hear from you.

Apply today by submitting your resume.

Successful applicants will be required to complete a National Police Check as part of the recruitment process.

📌 Assistant Store Manager | Townsville (Aitkenvale)
🏢 Wallace Bishop
📍 Aitkenvale