Working within Social Futures means becoming part of a mission that goes beyond just a job. We are a voice for social change in regional Australia, celebrating 50 years of success in 2026.

At Social Futures, we believe in the value of your voice, and we are dedicated to making positive changes every day. We’ve got your back in providing a supportive and inclusive workplace, one that celebrates diversity and promotes inclusion. Here, your wellbeing matters to us.

Why join us?

- Meaningful work that makes a difference
- Supportive and collaborative team culture
- Professional development and career growth opportunities
- Market-competitive salary, salary packaging and wellness benefits

What you'll be doing:

- Support customer and community enquiries and provide connection to their best referral pathways.
- Share information on our programs with community and stakeholders.
- Confidentially update information within our customer management systems.
- Showcase your excellent customer service skills to deliver great customer experience and outcomes.
- Provide additional customer enquiry and intake support across service streams

We are looking for someone who can:

- Deliver great customer service in a community or similar service organisation.
- Work with diverse and vulnerable people.
- Help people who may present in distress and using de-escalation techniques.
- Control call outcomes and maintain boundaries according to work instructions.
- Demonstrate well-developed interpersonal skills, including the ability to communicate effectively to identify and prioritise issues, problem solve,



generate solutions and to provide relevant and accurate information.
- Effectively using technology including client records management systems.

Social Futures is committed to building an inclusive workplace where everyone feels valued, respected, and supported to thrive. We actively encourage applications from key communities, including Aboriginal and Torres Strait Islander peoples, people with disability, culturally and linguistically diverse communities, LGBTIQSB+ people, and those with lived experience and expertise. We are committed to providing an accessible recruitment process and encourage candidates to request reasonable adjustments if needed.

Please read about the role in the Position Description, click here (If you are viewing this advert on SEEK, the position description will be available for review after you click "Apply")

How to Apply:
Please upload an up-to-date resume with your working experience, along with a cover letter showcasing how you align with the role requirements, Social Futures values and why the role is of interest to you.

We will be reviewing applications as they come in so would recommend applying as soon as possible. For more information about Social Futures please visit our website https://socialfutures.org.au/work-with-us/

For further information about the role, or to request adjustments to the recruitment process please contact Vanessa Lyngsted on 0400 680 ***.

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📌 Customer Experience Officer (Tweed Heads)
🏢 SOCIAL FUTURES
📍 Tweed Heads