Some people see a support ticket, you see a puzzle that needs solving.

You enjoy figuring out why something isn't working, helping people get back on track, and knowing you've made someone's day easier because you were the person who answered the call.

What you'll do
You'll provide Level 1 support responding to tickets via phone and email, across telecommunications, networking, cloud and security services, helping customers resolve issues quickly and professionally.

What we're looking for
If you genuinely get a kick out of solving problems and are passionate about customer service, then you’ll love this role. You’ll have 2-3 years experience in a ticket-driven service desk workplace, and hands on knowledge of networking fundamentals. Most importantly, we're looking for someone who is curious, dependable and eager to grow.

Why join us?
This is more than a service desk role. You'll gain hands-on experience supporting critical network and cloud infrastructure while developing skills that can lead to careers in networking, cybersecurity, and cloud services.

If you have recent, relevant experience, reach out for a confidential chat, everyone will get a response.

📌 Service Desk (Hobart)
🏢 Red Apple IT
📍 Hobart