About Us

DFJ Management Pty Ltd is a Gold Coast–based accommodation operator specialising in managed student accommodation and serviced accommodation. We operate two established student accommodation communities — University Square in Parkwood (serving Griffith University Gold Coast Campus since 2001) and Varsity Shores in Robina (serving Bond University students) — with a combined 200 furnished rooms across our portfolio.

We provide fully managed accommodation services including furnished rooms, utilities, high-speed internet, on-site reception, housekeeping coordination, maintenance response, and comprehensive resident support. Our residents are predominantly international university students, and we pride ourselves on delivering a safe, secure, and academically supportive living environment.

As we continue to expand our accommodation operations, we are seeking an experienced Accommodation Operations Manager to lead the day-to-day operations of our student accommodation portfolio.

About the Role

Reporting to the Director & General Manager, the Accommodation Operations Manager will organise and control the operations of our student accommodation establishments across the Gold Coast, ensuring high-quality guest experience, operational efficiency, and compliance with all relevant regulations.

Key responsibilities include:

- Direct and oversee reservation, reception, check-in/check-out, and housekeeping activities across all managed properties
- Manage daily operations of student accommodation, including occupancy planning, room allocation, guest onboarding, and resident support
- Coordinate housekeeping schedules, cleaning contractors, linen services, and room turnover between departing and incoming residents
- Supervise front desk, housekeeping, and maintenance personnel; allocate daily tasks and monitor performance




- Oversee maintenance coordination and liaise with external trade contractors (plumbers, electricians, air-conditioning technicians, locksmiths, internet providers)
- Ensure compliance with the Residential Tenancies and Rooming Accommodation Act 2008 (Qld) and relevant health, safety, and workplace regulations
- Plan and coordinate resident orientation, community engagement activities, and student support initiatives
- Manage guest and resident complaint resolution and service recovery
- Monitor quality standards across accommodation presentation, cleanliness, and service delivery
- Prepare operational reports and manage handovers between shifts
- Support after-hours and emergency response coordination

About You

Essential:

- Diploma or higher qualification in Hospitality Management, Accommodation Management, Business, Tourism, or a related discipline; OR minimum three years of relevant full time experience in accommodation operations, hospitality management, or student accommodation management
- Demonstrated experience managing daily operations of accommodation establishments (student accommodation, serviced apartments, hostels, guest houses, or similar hospitality operations)
- Experience coordinating front desk, housekeeping, and maintenance functions
- Strong guest service orientation with proven complaint resolution capability
- Ability to supervise staff and coordinate external contractors




- Excellent organisational and time-management skills, with the ability to work across early, late, and weekend shifts as rostered
- Familiarity with property management or booking systems

• Bilingual English and Mandarin fluency is essential. Our student residents are predominantly international students from Mainland China, and effective Mandarin communication is critical for daily tenant interaction, family liaison during emergencies, cultural understanding, and community engagement.

- Full working rights in Australia
- Current First Aid and CPR certification (or willingness to obtain)

Desirable:

- Prior experience in student accommodation or serviced apartment operations
- Working knowledge of the Residential Tenancies and Rooming Accommodation Act 2008 (Qld) rooming accommodation provisions
- Experience with property management software (e.g. Reapit, RMS, Cloudbeds, Newbook)
- Qualifications in real estate, hospitality, or business management

What We Offer

- Stable, established accommodation operator with an expanding portfolio
- Diverse and rewarding role at the heart of accommodation operations
- Salary range $90,000 – $95,000 superannuation, commensurate with experience
- Multi-site exposure across two established Gold Coast student accommodation communities
- Supportive team environment with direct access to senior management
- Opportunities for professional development in the accommodation and hospitality sector

How to Apply

Please submit your CV and a brief cover letter (max 1 page) outlining your relevant accommodation operations experience and language capabilities.

Applications close: 06/11/2026

Only shortlisted candidates will be contacted. Interviews will be conducted on a rolling basis.

Applications to: ****@dfjmanagement.com

📌 Accommodation Operations Manager (Gaven)
🏢 DFJ Management
📍 Gaven