About the role In this role, you will serve as the commercial bridge between customer needs and our internal engineering, operations, and manufacturing capabilities. The position balances technical quoting with proactive account development. You will focus on understanding customer operations, uncovering improvement opportunities, and delivering solutions that enhance reliability and reduce operational costs.

You will also help develop and execute value-added customer programs including private-label branding and packaging, dedicated stock arrangements, supply chain simplification initiatives, service and maintenance kits, and tailored engineering solutions. Success comes from understanding customer operations, building cross-functional relationships, and converting technical opportunities into long-term commercial growth.

Key responsibilities

- Identify growth opportunities by looking beyond single line-item enquiries to understand broader customer requirements, including opportunities to introduce kitting programs, simplify procurement, implement value-added packaging solutions, and establish dedicated stock arrangements
- Maintain structured contact with high-value accounts, re-engage dormant customers, recover declining accounts, identify growth opportunities within existing relationships, and support customer retention initiatives
- Prepare accurate commercial quotations and execute structured follow-up activity, including mandatory 48-hour quote follow-up, tracking quote outcomes, recording win/loss insights, managing outstanding opportunities, and converting quotations into confirmed business
- Take ownership of quotation progression, ensuring customer enquiries are actively managed through to a confirmed commercial outcome
- Gather operating parameters, equipment details,



and application specifications for non-standard requirements while coordinating directly with engineering and manufacturing resources to deliver fit-for-purpose solutions
- Build relationships across all levels of a customer's organisation, including workshop supervisors, stores personnel, maintenance teams, purchasing officers, procurement managers, business owners, and senior executives
- Work closely with external sales representatives to capture market share, strengthen existing accounts, and execute strategic account development plans
- Maintain accurate customer records, opportunities, quotations, customer activity, and commercial outcomes within company systems

About you

- You naturally ask situational questions before quoting or recommending a solution, seeking to understand the broader operational picture rather than simply providing pricing
- You view open quotes, unresolved customer issues, and changing account activity as active problems to solve rather than tasks to file away
- You are confident on the phone and comfortable communicating across all levels of an organisation, from technicians and stores personnel through to business owners and senior managers
- You can translate customer requirements into clear, actionable solution briefs for internal teams
- Experience in compressed air, filtration, industrial spares, mechanical distribution, engineering supplies, trade wholesale, or technical B2B sales is advantageous
- You are comfortable operating within ERP and CRM environments, maintaining accurate records, managing sales pipelines, and following structured sales processes

Benefits

- Competitive base salary plus performance incentives
- Direct access to in-house engineering, manufacturing, and technical support resources
- Comprehensive onboarding and ongoing product and application training
- Chance to develop commercially across both distribution and custom manufacturing programs
- Flexible work arrangements where appropriate

📌 Account Growth & Internal Sales Specialist (Bayswater)
🏢 Active Air Spares
📍 Bayswater