/n JD Security is a proudly Australian, family-owned business with over 40 years of experience delivering state-of-the-art electronic security solutions across Australia and New Zealand. /n /n We’re trusted by some of the country’s most recognisable brands and government organisations, specialising in high-end CCTV, Access Control, Intruder Alarm Systems and Monitoring solutions. /n Our reputation is built on long-term customer partnerships, a safety-first approach and the dedication of our team, many of whom have been with us for more than a decade. /n /n Due to continued growth, we are seeking an experienced Account Manager to join our Melbourne Team (Office location Fairfield). /n /n About the Role /n This position will be responsible for strengthening JD Security’s relationships with existing customers, ensuring their satisfaction, retention and long-term partnership with us. /n /n You’ll focus on expanding our footprint within accounts through renewals, maintenance agreements and additional product and service offerings, working closely with our internal project and service teams to ensure seamless delivery. /n /n Key Responsibilities /n /n

- Build and maintain strong, trust-based relationships with assigned customers, positioning JD Security as their long-term security partner

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- Develop account plans focused on retention, customer satisfaction and growth across products and services

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- Lead customer site walks and needs assessments, and prepare timely, competitive quotes and tenders

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- Drive revenue growth within existing accounts,



converting single-solution customers into multi-solution partners

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- Take ownership of contract renewals and lifecycle management, ensuring proactive engagement well ahead of expiry dates

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- Cultivate solid relationships with key suppliers and manufacturers

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- Provide regular reporting on pipeline status, sales activity and customer satisfaction

/n /n About You /n /n

- Proven experience in Account Management and/or Business Development and sales within the electronic security industry (knowledge of Genetec, Gallagher, Avigilon, Integriti, Axis and Te Com highly regarded)

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- Excellent interpersonal, communication and negotiation skills

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- Ability to build and maintain strong relationships with internal and external stakeholders

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- Strategic thinking with strong commercial acumen

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- Comfortable working with commercial software packages (e.g. SimPRO) and the Microsoft Office suite

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- A genuine team player who thrives on delivering excellent customer outcomes

/n /n /n What We Offer /n /n

- A competitive salary plus a genuine incentive scheme tied to sales performance

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- The stability and backing of a well-established, national Australian business

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- A supportive team culture with long-serving colleagues and low staff turnover

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- Ongoing professional development and career growth opportunities

/n /n How to Apply /n If you’re an experienced Account Manager looking for your next opportunity with a market-leading security integrator, we’d love to hear from you. Click “Apply Now” to submit your resume and cover letter. /n

📌 Account Manager - VIC (Melbourne)
🏢 JD Security
📍 Melbourne