About the Role Join the team at Chemist King Hectorville in this full-time, high-volume accounts and customer service role.
Supporting more than 4,000 customers, this is a busy position where no two days are the same. You’ll be responsible for managing customer accounts, processing payments, following up outstanding invoices and responding to a wide range of customer enquiries.
You'll need to be organised, adaptable and comfortable working at pace. Just as importantly, you'll be confident handling challenging or frustrated customer calls, listening to concerns and working calmly and professionally to find a resolution.
You’ll play an important role in ensuring our customers receive a positive experience while helping the business maintain accurate and efficient accounts processes.
Some of your responsibilities will include:
- Managing accounts receivable and ensuring billings are processed and followed up in a timely manner
- Processing customer payments and updating account information
- Investigating customer queries and providing appropriate solutions
- Handling a high volume of incoming customer calls and email enquiries
- Managing challenging customer interactions with patience, professionalism and empathy
- Working across multiple computer systems and platforms
- Maintaining accurate customer records and documentation
- Prioritising competing tasks and meeting deadlines
About You We're looking for someone who enjoys working in a busy environment and takes pride in delivering excellent customer service.
You will be someone who can stay calm under pressure, particularly when dealing with confused or frustrated customers, while maintaining a positive and professional approach.
On-the-job training will be provided, but you will ideally bring:
- Excellent customer service and communication skills
- Confidence handling challenging or difficult customer conversations
- Strong organisational skills and attention to detail
- The ability to learn and adapt to complex computer systems
- Strong problem-solving skills and a practical approach to resolving customer queries
- The ability to work efficiently and accurately in a high-volume environment
- The ability to prioritise tasks and meet deadlines
- A positive and resilient attitude
- The ability to work effectively as part of a team
- Previous experience in a fast-paced, transactional customer service or administration environment
What We Offer:
- Competitive salary.
- Comprehensive training and opportunities for advancement.
- A supportive and collaborative team environment.
- Employee benefits and discounts.
- A chance to make a positive impact on our customers' health and well-being.
If you enjoy helping people, solving problems and working in a quick-paced environment, we'd love to hear from you. Join the team at Chemist King Hectorville and become part of a business committed to providing quality service to our customers and supporting their health and wellbeing.