Administration Assistant

Avis Budget Car and Truck Rental

Southbank, Melbourne VIC

Full time | Monday to Friday

About the Opportunity

We are seeking a motivated, organised, and detail-oriented Administration Assistant to join our Avis Budget franchise team in Southbank.

A key part of this role will be assisting with reservations and providing excellent customer service, including managing bookings, amendments, customer enquiries and general reservation administration. Alongside reservations, the role will provide broad administrative support across tolls, infringements, debt collection, bookkeeping and accounts.

Working closely with the Administration Manager and wider team, you will play an important role in ensuring our reservations and day-to-day administrative operations run smoothly and efficiently.

This is an excellent opportunity for someone who enjoys a varied role, has solid organisational skills, enjoys dealing with customers, and thrives in a busy office environment.

Key Responsibilities

Reservations & Customer Service

- Assist with the day-to-day management of reservations and bookings.

- Process new bookings, amendments, extensions and cancellations accurately and efficiently.

- Assist customers with reservation enquiries and provide professional and helpful service.

- Answer incoming phone calls and respond to customer enquiries via email and other communication channels.

- Liaise with branches, customers and internal teams to assist with reservation and rental requirements.

- Ensure reservation information and customer details are accurately maintained in the system.

Administration & Operations

- Provide administrative support to the Administration Manager and wider team.

- Maintain accurate customer records, files and documentation.

- Assist with general office administration and operational tasks as required.

- Manage toll processing and associated customer correspondence.

- Process and manage vehicle infringements,



including liaising with relevant authorities and customers.

- Assist with debt collection activities and follow up outstanding accounts.

Accounts & Bookkeeping

- Support bookkeeping functions, including reconciliations and record maintenance.

- Assist with accounts payable and accounts receivable tasks.

- Prepare invoices and process payments as required.

- Assist with the follow-up and management of outstanding customer balances.

About You To be successful in this role, you will have:

- Previous experience in an administration, reservations, customer service, accounts or office support role.

- Strong customer service skills and confidence dealing with reservation enquiries.

- Excellent organisational and time-management skills.

- Excellent written and verbal communication skills.

- High attention to detail and accuracy.

- The ability to prioritise tasks and manage competing deadlines.

- Confident phone manner and professional communication skills.

- Intermediate computer skills, including Microsoft Office applications.

- Experience with reservations, vehicle rental, bookkeeping, accounts receivable/payable, debt collection, toll processing or infringement management will be highly regarded.

- A positive attitude, strong work ethic and willingness to learn.

What We Offer

- Full-time Monday to Friday role.

- A supportive and friendly team environment.

- A varied role with a strong focus on reservations and customer service, alongside administration, accounts and operational responsibilities.

- Ongoing training and development opportunities.

- The opportunity to build a long-term career within a well-established and recognised vehicle rental business.

Apply Now

If you are a proactive and reliable administrator who enjoys customer service, reservations and working in a wide-ranging role where no two days are the same, we'd love to hear from you.

Please submit your resume and cover letter outlining your relevant experience and suitability for the position.

📌 Administration Assistant (Southbank)
🏢 Budget Rent a Car
📍 Southbank