About the role

JRS Air is a small, family-owned air conditioning business servicing the Illawarra. We're looking for an experienced, organised and reliable administration assistant to help manage our day-to-day office tasks and keep our jobs running smoothly. You'll work directly with the business owner and communicate with our customers, technicians and suppliers.

Key responsibilities

- Answering customer phone calls, emails and enquiries professionally.
- Collecting customer details, property addresses and job requirements.
- Booking quotes, site visits, installations and service appointments.
- Managing the job calendar and coordinating bookings with technicians.
- Confirming appointments and keeping customers updated.
- Preparing and sending quotes using information provided by the owner.
- Following up outstanding quotes and recording customer responses.
- Preparing invoices and following up outstanding payments.
- Creating and updating customer records and jobs in ServiceM8.
- Liaising with suppliers about pricing,



orders, stock and deliveries.

About you

- Has at least two years of administration experience.
- Is organised, proactive and comfortable working independently.
- Has a friendly phone manner and strong written communication skills.
- Can prioritise tasks and follow them through to completion.
- Is confident using email, Excel and online business systems.
- Has experience with ServiceM8, or is comfortable learning it.
- Has a reliable computer, internet connection and a quiet workspace.
- Handles customer and business information confidentially.

About us JRS Air is a small, family-owned air conditioning business servicing the Illawarra.

Benefits

- Work from home.
- Two days per week, with days and hours to be discussed.
- A supportive, small family business.
- Diverse work and direct communication with the owner.

📌 Administration Assistant - Work From Home (Lake Illawarra)
🏢 JRS Air
📍 Lake Illawarra