Administration Officer

Katanning

Permanent part time, 40 hours per fortnight

Make a Real Impact at Palmerston Association

Since 1980, Palmerston has been a leader in AOD support across WA, helping people improve their wellbeing. We offer specialised services in alcohol and other drug treatment, mental health, and wellbeing, through counselling, group support, residential rehabilitation, and education—reaching communities across the Perth metro, Peel, South West, and Excellent Southern regions.

About the Role

Here’s your opportunity to be part of a passionate, purpose-driven team that’s making a genuine difference every day.

? We are seeking a highly organised and client-focused Administration Officer to provide exceptional frontline support to clients, stakeholders, and members of the public. As the first point of contact, you will play a vital role in creating a welcoming and professional environment while ensuring enquiries, referrals, appointments, and communications are managed efficiently and confidentially. In this diverse role, you will provide administrative support across a range of programs and services, including data entry, document management, invoice processing, office coordination, and reception duties.

Working as part of a supportive team, you will contribute to the smooth day-to-day operations of the service while maintaining a strong commitment to confidentiality, professionalism, and high-quality client care.

This role is classified at Level 3 under the Social, Community, Home Care and Disability Services Industry Award 2010.

This role requires confidence, compassion, and a steady presence. Working alongside vulnerable individuals means facing complex situations, high emotions, and occasional setbacks. That’s why we’re looking for someone who embodies compassion, connection, acceptance,



and respect—someone who can offer unwavering support while maintaining the ability to navigate difficult moments with confidence and care.

With a commitment to excellence in service, you’ll provide the stability and encouragement that empowers individuals on their journey toward change.

What We’re Looking For

You’re more than your qualifications—you’re someone who brings heart, empathy, professionalism and a strong commitment to supporting clients in improving their wellbeing. The ideal candidate will meet the following selection criteria:

· Excellent interpersonal and communication skills.

· Strong organisational and time management skills.

· Advanced knowledge of all general Microsoft programs.

· An understanding of the importance and function of the Client Data Management Systems

· Experience of Data entry.

· An understanding of the importance of confidentiality

While previous administration experience is desirable, it is not essential. We welcome applicants with a positive attitude and willingness to learn and will provide the necessary training and support to help them thrive in the position.

Why Join Us?

At Palmerston, we value people—our clients, our communities, and our staff. Here’s what you can look forward to:

✨ Great Benefits:

- Salary packaging up to $15,900 + $2,650 for meals/entertainment

- 5 days of life & wellness leave (pro rata)

- 9 weeks paid parental leave for the primary carer

- 2 weeks paid partner leave for non-primary carers





- Option to purchase an additional week of leave each year

- Partial access to long service leave after 5 years

- Flexible, family-friendly work arrangements

- 17.5% annual leave loading (award-based staff)

- 5 days paid gender affirmation leave

? Inclusive Culture:
- Cultural leave (2 paid + 8 unpaid days) for Aboriginal and Torres Strait Islander staff

- Staff-led working groups (RAP, Rainbow, Environmental, Disability Access & Inclusion)

- Aboriginal Staff Forum to connect and collaborate

- Our annual Big Day Out brings staff together from all sites to relax, connect and celebrate our work

- We’re Rainbow Tick accredited—the first and only AOD provider in WA to achieve this!

How to Apply

Ready to bring your passion to Palmerston? We’d love to hear from you.

Click “Apply” on Seek! Or, if its more convenient for you, drop off your application at one of our sites.

Be sure to include

- Your resume
- A cover letter addressing the selection criteria

- Answers to all application questions

⏳ Applications close: Thursday 5th November 2026

We’re reviewing applications as they come in—so don’t wait!

A Few Final Details

You’ll need a valid WA Working with Children Check and a National Police Clearance (issued within the last 3 months).

? Got questions? Contact Melita Hayward on 9821 8306 or email @palmerston.org.au

Diversity makes us stronger. We seek and welcome diversity and a breadth of experience and backgrounds in our teams. Aboriginal and Torres Strait Islander and people who identify as LGBTIQ+ are encouraged to apply.

Recruitment agencies, we appreciate your consideration. However, we strive to fill our opportunities through direct channels whenever feasible. If we require agency assistance, we will reach out.

📌 Administration Officer (Katanning)
🏢 Palmerston Association
📍 Katanning