/n Administrative Assistant – Customer Service /n Full Time | Boronia Head Office | NDIS & Community Services /n Join a Growing Organisation Where People Come First /n /n At Glady & Co, we’re passionate about improving the lives of people living with disability, mental health challenges, and other barriers to community participation. /n As we continue to grow, we’re looking for an organised, customer-focused, and proactive Administrative Assistant – Customer Service to join our Head Office team in Boronia. /n This is a fantastic opportunity for someone who enjoys helping people, thrives in a fast-paced environment, and wants to build a career within the disability and community services sector. /n As one of the first points of contact for participants, families, support coordinators, and referral partners, you’ll play a critical role in creating exceptional customer experiences and supporting participants from their first enquiry through to service commencement. /n /n Why join Glady & Co /n /n

- Supportive and welcoming team culture /n
- Meaningful work that positively impacts people’s lives /n
- Growing organisation with career development opportunities /n
- Diverse and engaging workload /n
- Modern Boronia Head Office location /n
- Opportunity to work closely with senior leaders across the business /n
- Full-time permanent role with stability and growth potential /n /n /n About the Role /n Reporting to the Customer Service Team Lead, you will provide administrative and customer service support across the organisation. /n You will be responsible for managing participant enquiries, supporting intake processes, assisting referrers and stakeholders, coordinating administrative tasks, maintaining accurate records, and ensuring every customer interaction reflects Glady & Co’s commitment to quality and person-centred care. No two days are the same. /n /n Key Responsibilities /n /n
- Manage inbound and outbound enquiries via phone, email and SMS,



delivering skilled, responsive and person-centred customer service. /n
- Provide exceptional customer service to participants, families and stakeholders /n
- Support participant intake and onboarding processes /n
- Create and maintain participant records and data systems /n
- Coordinate referrals and service enquiries /n
- Assist with scheduling changes and service requests /n
- Support complaints, feedback and incident triage processes /n
- Prepare correspondence and administrative documentation /n
- Maintain customer service registers and records /n
- Liaise with internal teams to ensure timely resolution of enquiries /n
- Promote Glady & Co services and support positive stakeholder relationships /n /n What We’re Looking For /n Essential /n /n
- Demonstrated experience in administration and customer service /n
- Outstanding verbal and written communication skills /n
- Strong organisational and time management skills /n
- Ability to manage multiple priorities and competing deadlines /n
- High attention to detail /n
- Strong problem-solving skills /n
- Advanced customer service skills and a professional phone manner /n
- Intermediate Microsoft Office skills /n
- NDIS Worker Screening Check (or ability to obtain) /n /n /n Desirable /n /n
- Experience within NDIS, disability, community services, health or mental health sectors /n
- Experience using CRM or client management systems /n
- Understanding of NDIS supports and participant journeys /n
- Experience managing participant enquiries and intake processes

/n /n /n What Success Looks Like /n /n

- Participants and stakeholders receive timely, professional support /n
- Enquiries are managed accurately and efficiently /n
- Intake processes are completed smoothly /n
- Records and systems remain accurate and up to date /n
- Positive customer experiences are consistently delivered /n /n /n Ready to Apply? /n If you’re passionate about helping people and want meaningful work, we’d love to hear from you. /n /n

📌 Administrative Assistant - Customer Service (Melbourne)
🏢 Glady and Co Mental Health Support
📍 Melbourne