About the role

We are looking for a highly organised and detail-oriented File Manager to join our RestorX Insurance Services team. This role will primarily focus on the preparation and submission of initial reports for insurance restoration claims, ensuring all documentation is accurate, completed within client timeframes and ready for a smooth handover to our operations team.

You will work closely with Supervisors, Project Managers and our wider operations team to gather the required information, prepare reports and ensure jobs progress efficiently through the initial stages of the restoration process.

The role will also provide support with invoicing and general job administration, helping ensure our team continues to meet client expectations and business targets.

This is a great opportunity for someone who enjoys working in a fast-paced environment, has strong attention to detail and takes pride in producing accurate, high-quality work.

Key responsibilities

- Prepare, review and submit initial restoration reports in line with client requirements and Service Level Agreements (SLAs).
- Liaise with Supervisors and Technicians to obtain the necessary information, photos and documentation required to complete reports.
- Ensure all reports are accurate, professionally presented and submitted within required timeframes.
- Monitor incoming jobs and prioritise reporting deadlines to ensure client KPIs are consistently achieved.
- Identify missing information and proactively follow up with the relevant team members.
- Maintain accurate job records and ensure all supporting documentation is uploaded to the relevant systems.
- Coordinate the handover of jobs to the operations team following submission of initial reports.
- Assist with preparing,



reviewing and processing invoices to ensure timely submission.
- Work collaboratively with the wider team to improve reporting processes and overall efficiency.
- Provide general administrative support to the operations team as required.

About you

We are looking for someone who is organised, proactive and enjoys working in a busy, team-focused environment. To be successful in this role, you will ideally have:
- A minimum of 2 years' experience in administration, report writing, project coordination or a similar role.
- Excellent written communication skills, with the ability to prepare transparent, accurate and professional reports.
- Exceptional attention to detail and strong organisational skills.
- The ability to manage competing priorities and consistently meet deadlines.
- A proactive approach to problem-solving and following up outstanding information.
- Strong computer skills, including Microsoft Office.
- The ability to work both independently and collaboratively within a team.
- Experience in the insurance, restoration or construction industries will be highly regarded, but is not essential.

About us

RestorX Services, part of the Johns Lyng Group, specialises in providing restoration and recovery services to properties affected by water, fire, mould and other unexpected events. We pride ourselves on delivering high-quality outcomes for our clients and customers, supported by a team that values collaboration, accountability and exceptional service.

We are committed to creating a positive team environment where employees are supported, with plenty of growth opportunities.

If you're highly organised, have an eye for detail and enjoy being part of a busy and supportive team, we'd love to hear from you!

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