Looking for meaningful, flexible work where you can make a difference?/n PlanCare is a fast-growing, technology-enabled aged care organisation helping older Australians live longer, healthier and more independent lives at home. /n We’re looking for a capable and organised Administrator to provide flexible support to our Co-Care team, primarily covering planned leave, team absences and periods of increased workload. /n This is a great opportunity if you’re looking for approximately 2–3 days of work each week, enjoy variety and want to be part of a supportive team doing genuinely meaningful work. The role/n You’ll step in where the team needs you most, helping keep things running smoothly and ensuring our clients continue to receive responsive, reliable support. /n Working primarily by phone, email and through our digital systems, you’ll assist clients with routine enquiries, complete regular check-ins, support funding and budget administration, maintain accurate records and make sure important actions don’t get missed. /n /n Your day could include: /n /n

- Calling clients for regular check-ins and following up on outstanding actions

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- Responding to routine client enquiries by phone and email

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- Providing basic information about client funding, budgets, service utilisation and contributions

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- Identifying funding concerns, client issues or risks and escalating these to the appropriate Co-Care Partner

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- Keeping client records, notes and follow-up actions accurate and up to date

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- Managing a busy inbox and prioritising time-sensitive requests

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- Organising and maintaining client documentation in SharePoint

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- Supporting the wider Co-Care team with day-to-day administration and leave coverage

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- Following PlanCare’s processes for privacy, confidentiality, documentation and client information

/n About you/n You don’t necessarily need extensive aged care experience. We’re looking for someone who is reliable, organised, confident with technology, and a strong written and verbal communicator. /n /n You’ll ideally bring: /n /n

- Strong administration and customer service experience

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- A warm, professional and confident phone manner

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- Excellent attention to detail and follow-through

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- Confidence managing competing priorities, emails and deadlines

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- Good Microsoft Outlook and SharePoint skills

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- Strong data entry and record-keeping capability

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- Confidence learning new systems and processes

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- The judgement to recognise when something needs to be escalated

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- The ability to work independently while being a collaborative member of the team

/n /n Experience in aged care, healthcare, community services, funding administration or client services would be an advantage, but isn’t essential. Why PlanCare?/n /n

- Flexible casual work – approximately 2–3 days per week, based on leave coverage and business needs

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- Meaningful work supporting older Australians to remain independent at home

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- A friendly, close-knit and supportive team

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- A modern, technology-enabled workplace with systems designed to make work simpler and more effective

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- Variety – step in, help the team and make an immediate difference

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- Be part of a growing organisation where initiative, great service and getting things done are recognised

/n /n If you’re an organised administrator who loves helping people, follows through and can confidently pick things up and run with them, we’d love to hear from you. /n /n /n

📌 Administrator - Casual (Parramatta)
🏢 Plancare Holdings Pty
📍 Parramatta