Summary:

We are seeking an experienced Steel Administration Support team member in this specialised industry of Steel Import & Distribution. This role will see you deliver outstanding Customer Service Support to our Steel Accounts Manager, assisting with simply queries, and working with suppliers/carriers to resolve issues. This role requires excellent communication skills, strong attention to detail and organisational skills, a positive attitude and the ability to handle customer concerns in a professional and empathetic manner.

Responsibilities:

Customer Service:

- Action customer queries and work with the team to solve more complex investigations.
- Effectively and promptly resolve Customer queries.
- Proactive Customer contact on updates, issue logs and other matters.
- Provide exceptional customer service to both internal and external clients via phone, email, and in person.

Steel Operational Administration:

- Reconcile Container & Breakbulk Shipments
- Manage Steel Storage liaising with Accounts & Warehouse Team regarding movement in/out of stock.
- Container Management – End to End (receive and manage tracking of goods through to Unpack and Delivery).




- Steel Customer Reports / Job Statuses compiled & distributed regularly
- Sub Contractor Compliance Maintenance
- Contractor Inductions
- Consignment Note copies to be emailed to customers same day transport has collected goods.
- PODs to be saved for Accounts to attach to Customer’s invoice.
- Monitor Container Forecast.
- Greet new drivers/customers/visitors as required.
- Review driver paperwork for pickup, issue CoR, form completion and signing.

Qualifications and Experience

- 1 – 2 years’ experience with Steel Import/Breakbulk.
- Minimum 5 years of experience in a customer service role.
- Container Coordination Experience
- Experience with any of the following – Onestop, Freight Tracker or similar platforms is advantageous.
- Excellent communication, interpersonal, and organisational skills.
- Robust written and verbal communication skills.
- Proven ability to manage multiple tasks simultaneously and prioritise effectively.
- Strong attention to detail and accuracy.
- Demonstrated Office 365 experience.
- Ability to work independently and as part of a team.

📌 Administrator Steel Support (Port of Brisbane)
🏢 Megna BKC Pty
📍 Port of Brisbane