Brisbane CBD | Contract until 31 December 2026 | Queensland Government/n Your new company /n Hays has partnered with a large Queensland Government department to appoint an experienced AO3 Customer Service Officer. This team provides essential corporate systems and payroll support across a complex, statewide operating setting.

Your new role /n Working within a high-volume service desk and contact centre, you will provide responsive customer and systems support to internal users.

Your responsibilities will include: /n /n

- Managing enquiries received by phone and email /n
- Completing user access administration and identity verification /n
- Assessing, prioritising and escalating customer requests /n
- Recording incidents and requests /n
- Liaising with payroll and rostering users to resolve enquiries /n
- Providing clear updates on incidents and service requests /n
- Maintaining accurate records and activity reports /n
- Meeting service standards, performance targets and deadlines /n
- Supporting continuous improvement and customer satisfaction /n What you'll need to succeed /n

/nTo be successful, you will demonstrate:/n

/n /n

- Experience managing high volumes of inbound enquiries /n
- Customer service,



contact centre or help desk experience /n
- Strong written and verbal communication skills /n
- The ability to gather information and explain complex matters clearly /n
- Excellent accuracy, organisation and attention to detail /n
- The ability to meet deadlines in a rapid-paced team environment /n
- A strong commitment to delivering quality customer service /n Experience with payroll, rostering, user access administration or service management systems will be highly regarded. /n What you'll get in return /n

/n /n

- Contract through to 27 December 2026 /n
- Brisbane CBD location /n
- Opportunity to support essential government services /n
- Collaborative, customer-focused team environment /n
- Valuable experience within a large and complex organisation /n What you need to do now /n

/nIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now./n

/nIf this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career./n

/n#3015386/n

📌 Customer Service Officer (Brisbane)
🏢 Hays
📍 Brisbane