- Location: Adelaide, SA (Hybrid)

- Contract Duration: 12-Month Contract

We are seeking an experienced Application Support Analyst (M365 / SharePoint.) to join our client team on a 12-month initial contract in Adelaide.

Key Responsibilities

- M365 &
- Cloud Policy Administration:

Assist with Microsoft 365 application configurations, cloud policies and daily operational maintenance.

- Microsoft Release &

- Update Management:

Review and triage upcoming Microsoft releases. Prioritize critical updates, collate impact assessments and collaborate with internal communications to draft clear user updates.

- BAU Incident &

- Request Management:

Take complete end-to-end ownership of tickets through to resolution or handover, delivering clear, proactive and empathetic communication to end users throughout.

- Major Incident &

- Change Support:

Assist Major Incident Leads during high-priority outages by conducting user impact assessments and front-line communication. Participate in Change reviews and issue system outage notifications.

- Trend Analysis &

- Knowledge Management:

Monitor ticket trends to detect recurring issues and escalate to Problem Management. Author and update technical documentation alongside user-facing self-help guides.

- Application Support: To support core tools, including Knowledge Central (document management) and SharePoint (troubleshooting & administration).

What We Are Looking For

- Technical Expertise: Proven background supporting enterprise applications, with demonstrated hands-on experience across SharePoint and the broader Microsoft 365 suite.

- ITSM / ITIL Frameworks:



Solid grounding in ITIL best practices across Incident, Request, Change, Problem and Knowledge Management processes.

- Communication Skills: Ability to translate complex technical concepts into accessible, clear and empathetic language for non-technical stakeholders.

- Problem-Solving Mindset: A proactive approach to identifying system trends, resolving tickets efficiently and proposing ongoing process enhancements.

Qualifications &

- Experience

- Education: Bachelor's degree in Computer Science, Information Technology, or a related discipline (or equivalent practical experience).

- Certifications (Desirable):

- ITIL v3 / v4 Foundation certification.

- Microsoft 365 certifications (e.g., MS-900 M365 Fundamentals, MS-102 M365 Administrator, or SharePoint Online certifications).

- Experience: 3 years of experience in an Application Support, L2/L3 Technical Support, or M365 Specialist role within an enterprise environment.

Eligibility &

- Work Location

- Working Rights: Applicants must have full working rights in Australia to be considered for this position.

- Visa Sponsorship: Please note that NO visa sponsorship is available for this position.

- Work Arrangement: This role requires hybrid attendance and does not support full time remote work. Adelaide based - not available on remote.

How to Apply

APPLY NOW by submitting your CV.

Should you have any questions or queries, please contact Daniel Philip on 0434 508 *** for a confidential discussion.

At Randstad Digital, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

📌 Application Support Analyst/SharePoint) (Adelaide)
🏢 Randstad
📍 Adelaide