/n Ready to leave a lasting impact on Australia’s health industry? /n /n Join HAMBS, a leading provider of software and information technology solutions to the private health insurance sector for over 30 years. Our dedicated team spans across Adelaide and Sydney, collaborating with over 60% of Australia’s private health funds, empowering them to deliver innovative and competitive services to their valued members. At HAMBS, “work” is a vibrant experience.

Our culture is driven by values that define us as United, Good Humans, Brave, and Awesome. /n /n For more information about HAMBS and to explore our current career opportunities, visit: https://jobs.swagapp.com/organisations/hamb-systems /n /n About the Role /n We are seeking an Application Support Analyst to join our Adelaide team. You will play a crucial role in providing technical support and resolving issues related to our applications and software systems. You will work closely with end-users, software developers, and other stakeholders to ensure the smooth operation of our applications, identify and resolve problems, and contribute to the ongoing improvement of our software systems.

Key Responsibilities /n /n

- Provide service to customers and internal staff in accordance with HAMBS Service Management processes.

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- Engage with internal and external stakeholders in a positive manner and as required to support business processes and improvements.

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- Ensure that assigned support tickets are actioned and completed as per the specification of our Service Level Agreement obligations.

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- Communicate with customers regarding the status of incidents, service requests and problems where required.

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- Assist in prioritisation of problem requests as required and ensure that appropriate action is taken to investigate and resolve problems in applications and services.

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- Document and close problems according to agreed procedures as required.





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- Perform in depth functional analysis of all tickets.

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- Serve as a key escalation point for any work within your team.

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- Prioritise and diagnose incidents and requests according to agreed procedures.

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- Perform ticket management, troubleshooting and resolution or escalation to other support teams, according to the existing Incident Management Policy and Process.

/n /n /n About You /n /n

- Tertiary level qualifications in IT or related discipline (desirable), or relevant experience (essential).

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- Proven experience in application support or a similar technical role.

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- Familiarity with relational databases, SQL, and ability to write and execute queries.

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- An understanding of Software Development Lifecycle, Software Quality Assurance, Software Deployment and Software Development Methodologies.

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- Familiarity with C#, ASP.Net, .NET Core.

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- Experience with troubleshooting API’s using tools such as Postman, SoapUI, Elastic Stack.

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- Strong customer service mindset, with demonstrated ability to deliver customer value and high-quality service.

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- ITIL understanding and experience in incident and service request management processes.

/n /n Employee Advantages /n /n

- Flexible working options, both onsite and remote.

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- Paid volunteer and wellbeing leave, with the option to purchase additional leave.

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- Salary sacrificing and novated lease options.

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- Access to an online learning system and world-class internal and external training sessions.

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- Internal employee referral program.

/n /n /n As part of the recruitment process, candidates will need to complete satisfactory verification checks, including but not limited to a National Police Clearance Certificate, appropriate rights to work in Australia, and reference checks. /n /n Our HR team and hiring managers kindly request no unsolicited resumes or approaches from recruitment agencies. /n

📌 Application Support Analyst (Adelaide)
🏢 HAMB Systems
📍 Adelaide