APS4 Participant Support Opportunity in Mt Isa with a Federal Government Agency/n Reasons to Apply – At a Glance

/n Australian Citizenship is required. /n /n

- This role offers the chance to make a meaningful impact while building your skills in administration, research, customer service and casework.

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- Join a growing Federal Government agency with a strong focus on operational excellence and career development.

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- Enjoy work from home on occasion, a competitive hourly rate, and the potential for extension or permanency,

/n Your New Company/n

/nYour organisation delivers a national support system for Australians living with disability, funding essential services tailored to individual needs and helping people achieve their goals. As a growing Federal Government agency focused on operational excellence, this role offers a chance to contribute to meaningful initiatives and take your career to the next level./n

Your New Role

You will be responsible for:/n

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- Delivering high-quality customer service and support to clients, customers, and stakeholders across phone, email, and face-to-face channels.

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- Managing and resolving complex enquiries, using sound judgement to provide accurate advice and identify appropriate solutions.

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- Monitoring shared inboxes and workflows, prioritising tasks, escalating critical matters, and ensuring service standards are met.

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- Conducting assessments, reviewing information, and making informed recommendations in line with legislation, policy, and operational guidelines.

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- Supporting project and operational activities through research, analysis, reporting, and continuous improvement initiatives.

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- Collaborating with internal teams and stakeholders to resolve issues, manage risks,



and contribute to positive outcomes for customers and the organisation.

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What You Will Need to Succeed/n The successful applicant will demonstrate:/n

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- Strong communication skills with the ability to engage empathetically with participants.

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- A commitment to delivering high-quality customer service and supporting individuals with disabilities.

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- Ability to manage multiple priorities efficiently and maintain attention to detail.

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- Problem-solving capability to identify issues and develop practical solutions.

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- Knowledge of disability services and frameworks (or willingness to learn).

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- Ability to work collaboratively in a team environment and adapt to changing priorities.

/n /n The Logistics/n

/n - Opportunity based in Mt Isa, QLD.

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- Contract though until December 31st, 2026 (strong view for extension).

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- Hourly rate of $43.82 + super.

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- Full-time hybrid contract

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- Australian Citizenship is required.

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What You’ll Get in Return/n

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- An opportunity to progress your career with a large Federal Government agency.

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- A positive and open working culture, with training provided.

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- Weekly pay cycle.

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- Online timesheet submission and approval.

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- Nominated superannuation fund.

/n What You Need to Do Now/n

/nIf this role sounds like something you’d be interested in pursuing, click ‘Apply Now’ or forward your current CV to [email protected]/n

/nIf this role doesn’t quite suit you, but you’re interested in exploring current opportunities, please contact us to arrange a confidential discussion about your career./n

/n* Due to the high volume of applications we are currently receiving, we may not be able to respond to every enquiry. We appreciate your patience and understanding during this time. *#3015593/n

📌 Participant Support Officer (Mount Isa)
🏢 Hays
📍 Mount Isa