Are you passionate about improving the lives of people with a disability? This role is for you!/n Reasons to Apply – At a Glance /n /n
- Make a meaningful difference supporting Australians living with disability while developing your skills in administration, customer service, assessment and case management.
/n
- Join a growing Federal Government agency with a strong focus on operational excellence, participant outcomes and career development.
/n
- Enjoy a competitive hourly rate, hybrid working arrangements and strong potential for extension.
/n
- Locations include/n /n - ACT - Deakin
/n - NSW - Parramatta, Campbeltown, Newcastle, Wollongong
/n - VIC - Geelong, Richmond, Dandenong
/n - SA – St Mary, Elizabeth, Midland
/n - QLD - Chermside, Mount Gravatt, Brisbane, Robina
/n /n /n
Your New CompanyHays is proud to partner with a leading Federal Government agency that delivers a national support system for Australians living with disability. The agency plays a critical role in helping participants access the supports they need to achieve their goals and improve their quality of life./n
Key responsibilities include:/n /n
- Conducting desktop reviews and transposing information into systems and web-based platforms.
/n
- Managing allocated workflows and ensuring work is completed accurately and within required timeframes.
/n
- Delivering high-quality customer service via phone, email and administrative channels.
/n
- Addressing straightforward to moderately complex enquiries and providing accurate advice in line with legislation, policy and operational guidelines.
/n
- Making outbound calls to participants, providers and other stakeholders.
/n
- Undertaking suitability assessments for entry and exit into specialist planning streams.
/n
- Managing and resolving participant matters, including planning pathway tasks in accordance procedures.
/n
- Identifying risks and escalating complex matters to senior team members when required.
/n
- Supporting project and operational activities through research, analysis, reporting and continuous improvement initiatives.
/n
- Working collaboratively with internal teams to contribute to team goals and participant outcomes.
/n /n The successful applicant will demonstrate:/n /n
- Solid communication skills with the ability to engage empathetically with participants and stakeholders.
/n
- A commitment to delivering exceptional customer service and supporting people living with disability.
/n
- The ability to manage competing priorities and work effectively in a fast-paced environment.
/n
- Strong attention to detail and the ability to follow policy, procedures and legislative frameworks.
/n
- Sound problem-solving skills and the ability to exercise judgement when resolving enquiries.
/n
- Confidence using computer systems,
Microsoft Office and multiple software applications.
/n
- The ability to remain calm under pressure, de-escalate challenging situations and recognise risk.
/n
- Experience within disability services, health, community services, government administration or customer-focused environments will be highly regarded.
/n /n The Logistics/n /n
- Until 31 December 2026, with a strong view to extension
/n
- Hourly Rate: $43.82 per hour + Super
/n
- Full-time Hours, 37.5 hours per week
/n
- Citizenship: Australian Citizenship is mandatory
/n
- References will be required
/n
- NDIS Workers Screeners Check or willing to obtain
/n /n
What You'll Get in Return/n /n
- An opportunity to build your career within a large Federal Government agency.
/n
- Meaningful work that positively impacts the lives of Australians living with disability.
/n
- Comprehensive training and ongoing support.
/n
- A positive and inclusive team workplace.
/n
- Weekly pay cycle.
/n
- Online timesheet submission and approval.
/n
- Nominated superannuation fund.
/n
- Potential opportunities for extension and future career progression.
/n /n
What You Need to Do NowIf this role sounds like the right opportunity for you, click "Apply Now" or forward your current CV to
[email protected]/n
/nDue to the high volume of applications received, only shortlisted candidates will be contacted. We appreciate your patience and understanding throughout the recruitment process.#3017822/n
📌 Participant Support Officer - Deakin (Canberra)
🏢 Hays
📍 Canberra