Join a supportive team delivering critical procurement and grants system support. Baseline clearance essentialYour new company

Are you customer-focused, technically capable and looking for an opportunity to support key Australian Government procurement and grants platforms? We are seeking multiple APS4-equivalent Procurement Helpdesk Officers to join a high-performing team responsible for delivering frontline support across nationally significant procurement and grants systems used by government agencies and suppliers across Australia.

Working within a collaborative Helpdesk environment, you will provide phone and email support to a broad stakeholder group, assisting with system access, troubleshooting, incident management, and general user enquiries. This role offers the opportunity to build valuable government experience while contributing to the smooth operation of critical procurement and grants platforms that support Commonwealth business activities.

Your new role

As an APS4 Procurement Helpdesk Officer, you will be responsible for delivering responsive and professional support services to system users across a range of digital procurement and grants platforms. You will manage enquiries, resolve common technical and operational issues, support account and access requests, and escalate complex matters when required.

You will also contribute to incident management activities, assist with testing and system release support,



and maintain an up-to-date understanding of Helpdesk processes and guidance materials to ensure consistent service delivery.

What you'll need to succeed To be successful, you will demonstrate strong customer service skills and the ability to communicate effectively with a diverse range of stakeholders. You will be comfortable managing competing priorities, problem-solving in a fast-paced workplace, and working collaboratively within a team.

Previous experience in a procurement helpdesk, service desk, customer support, administration, ICT support, procurement support, grants administration or government operations environment will be highly regarded.

Experience working with ticketing systems, managing user accounts, or supporting business applications will be advantageous.

What you'll get in return

This is an excellent opportunity to secure a long-term 18-month labour hire contract within a supportive team environment. Multiple positions are available, providing the chance to join a high-profile operational function supporting government agencies and suppliers across Australia.

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

Janelle Kelly

Associate Director, Procurement

(phone hidden)

[email protected]#3022051

📌 Procurement Helpdesk Officer (Canberra)
🏢 Hays
📍 Canberra