Every woman and her family have a safe place to call home.

About Us

Women’s Housing Company (WHC) is a registered charity and Tier 1 Community Housing Provider delivering safe, secure and affordable housing for women and their families across NSW. We manage over 1,200 properties and support more than 2,200 women and children each year through housing and specialist homelessness services.

We take a women‑centred, trauma‑informed approach, with a strong focus on older women, women with children, survivors of domestic and family violence, and single women. Guided by our values, we are growing with purpose – expanding our housing portfolio, strengthening services, and amplifying women’s voices to create lasting change.

Our Values

Courage | Integrity | Collaboration | Respect | Support

Women’s Housing Company is a diverse organisation that encourages applications from people of diverse backgrounds including Aboriginal and Torres Strait Islander peoples, people of all ages, abilities and cultures.

Benefits

- Competitive NFP salary packaging, including annual leave loading and up to $18,550 tax-free
- Additional leave between Christmas and New Year, birthday leave, study leave and ceremonial leave
- Flexible work arrangements aligned to role requirements
- Award-winning EAP wellbeing and coachingsupport program for you and your family
- Employee wellbeing initiatives and team bonding events
- Surry Hills office, just a 5-minute walk from Central Station
- Purpose-led, inclusive and values-driven work culture
- Exclusive discounts, cashback and cost-savings through Employment Hero Work
- Chance to make a life-changing impact in the lives of women and families

About the Role The Asset Officer supports the delivery of safe, compliant and well-maintained housing assets through the coordination and administration of responsive maintenance, cyclical maintenance and fire safety compliance programs. You will ensure maintenance activities are appropriately prioritised, documented, monitored and completed in accordance with WHC policies,



budgets, procurement requirements, legislative obligations and customer service standards.

Asset Management Functions including

- Responsive maintenance coordination and delivery
- Cyclical maintenance coordination, delivery, planning and asset renewals
- Vacant maintenance coordination and delivery
- Fire safety compliance and statutory maintenance programs
- Procurement, tendering and project works
- Invoice administration and financial management across maintenance programs

Key Accountabilities

- Support the WHC to provide exceptional customer service by actioning maintenance requests and undertaking consultation and communication with tenants and the Property and Housing Services teams.
- Support the delivery of the WHC responsive maintenance programs by appropriately actioning and monitoring maintenance requests
- Oversee contractor performance and compliance to ensure services are delivered safely, efficiently, and in accordance with organisational standards.
- Assist the Property Services team meet its financial goals and KPI targets by scrutinising contractor service documentation, invoices and variations before approval to ensure they match work orders.
- Ensure that WHC meets its statutory and legislative obligations by maintaining strict adherence to WHS, the National Regulatory System and workplace policies and procedures.

About You To be successful in this role, you will demonstrate:

- Experience coordinating repairs, maintenance, property services or asset management activities.
- Strong customer service skills with the ability to communicate effectively with diverse stakeholders.




- Experience working with contractors and monitoring service delivery outcomes.
- Strong administrative, organisational and time management skills.
- Experience reviewing quotations, invoices and financial documentation.
- Ability to prioritise competing tasks in a fast-paced environment.
- High attention to detail and a commitment to quality and compliance.
- Sound problem-solving skills and the ability to work collaboratively across teams.
- Confidence using maintenance, asset management or customer service systems.
- An understanding of trauma-informed service delivery and working with vulnerable communities will be highly regarded.

Qualifications, Experience & Knowledge

- At least 2 years’ experience in property/facilities maintenance and/or contractor management
- Experience managing invoice processing and budget tracking
- Intermediate skills in all Microsoft Office applications
- Experience working with disadvantaged tenants
- Mandatory National Police Check
- Willingness to obtain a Working with Children Check
- Ability to work collaboratively within a team

Reports to: Team Leader, Repairs

Contract: Permanent

Hours of Work: 35

Location: Surry Hills

SCHADS Award Level: 3

How to Apply:

If this role at the Women’s Housing Company sounds like the perfect fit, we would love to hear from you!

Please submit:

- CV
- Cover Letter outlining why you are the best candidate for this role.

For a copy of the full position description, contact: [email protected]

Important Information

- No agency referrals will be considered.
- If you require any reasonable adjustments during any part of the recruitment process, please let us know.
- Only successful applicants will be contacted on the progress of their application.
- The Women’s Housing Company Limited has been granted an exemption under section 126 of the Anti-Discrimination Act 1977 (NSW) and therefore we are seeking applications from suitably qualified females only.

📌 Asset Officer (Surry Hills)
🏢 Women's Housing Company
📍 Surry Hills