DSV is establishing the Daily Good Café at the Royal Children’s Hospital precinct - a welcoming, customer-facing social enterprise that will create meaningful paid employment for people with Down syndrome, while also serving as a current community hub through DSV’s new co-located central office and multi-purpose function space.

Daily Good is more than a café. It is an authentic, everyday model of inclusion - a place where employment, connection and community come together. This opportunity is both exciting and significant.

At a time when too many people with Down syndrome still face limited pathways into meaningful employment and participation, Daily Good Café offers a practical response with the potential for growth and lasting impact.

The Café Assistant Manager supports the Café Manager in the daily operations of the DSV Social Enterprise Café, providing hands-on leadership on the floor and ensuring smooth service delivery. This role supervises front-of-house and back-of-house staff, coordinates shift activities, and maintains quality and safety standards. The Café Supervisor plays a key role in coaching and mentoring team members, including employees with Down syndrome.

Key deliverables & responsibilities

· Supervise and coordinate staff during shifts, ensuring efficient workflow and service delivery

· Open and close the café as required, following established procedures

· Monitor food quality, presentation, and hygiene standards throughout service

· Train, mentor, and support team members, including employees with disability,



using the buddy system

· Manage customer interactions, resolve complaints, and ensure a positive customer experience

· Operate and troubleshoot the Impos POS system and assist staff with transactions

· Monitor stock levels and communicate reorder requirements to the Café Manager

· Ensure compliance with food safety (HACCP), WHS, and hygiene regulations

· Assist with rostering, shift adjustments, and time-and-attendance management via Tanda

· Support cash-up, daily reconciliation, and reporting processes

· Maintain cleanliness and organisation of the café, including front-of-house and back-of-house areas

· Deputise for the Café Manager in their absence

· Solid barista skills and knowledge

Key selection criteria

Essential

· Strong leadership and team coordination skills

· Excellent verbal communication and interpersonal skills

· Ability to multitask and prioritise in a fast-paced environment

· Attention to detail with a focus on quality and consistency

· Patient, empathetic, and supportive approach to working with people of all abilities

· Problem-solving skills and the ability to remain calm under pressure

· Reliable and punctual with a strong work ethic

Desirable

· Lived experience of Down syndrome or disability

· Experience in a social enterprise, not-for-profit, or disability services environment

· Experience opening, scaling, or establishing a new hospitality venue

· Experience working in a hospital or institutional food service setting

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